Front of House Cordinator ​/ Customer Administrator

Front of House Coordinator/ Customer Administrator

Location: Lisburn Road, Belfast
Hours: Monday Friday-. 8.30am 5pm Mon Thurs and 8.30am 4.30pm on Fridays.

Salary: £28k- £30k per annum

Our client is a successful and well-established business based in South Belfast. Due to continued growth, they are seeking an organised, proactive and customer-focused Front of House Coordinator/ Customer Administrator to join their team.

This is a fantastic opportunity for someone who enjoys a varied role and thrives in a busy environment. The position is split between Customer order processing and Front of House/Office coordination , making it ideal for an individual who is highly organised, confident dealing with customers and colleagues, and takes pride in maintaining a professional office environment.

The Role

The primary function of the role is to manage the order processing function , working closely with key customers, the Commercial and Field Sales Teams, and Supply Chain & Logistics to ensure customer requirements are met.

You will be responsible for ensuring orders are processed accurately and efficiently, while working to daily cut-off deadlines. This is a fast-paced environment where strong time management, attention to detail and the ability to remain calm under pressure are essential.

The secondary element of the role is Front of House , where you will act as one of the first points of contact for visitors and customers while proactively supporting the smooth running and presentation of the office.

Order Processing & Customer Coordination

• Manage the day-to-day processing of customer orders accurately and efficiently.
• Liaise with key customers regarding orders, requirements and queries.
• Work closely with Commercial and Field Sales Teams to ensure customer demands are met.
• Coordinate with Supply Chain and Logistics to ensure orders are fulfilled within agreed timescales.
• Work to daily order cut-off deadlines and ensure there are no unnecessary delays.
• Maintain accurate records and ensure all order information is processed correctly.
• Proactively identify and resolve any issues that may impact customer requirements.

Front of House & Office Coordination

• Manage all Front of House duties, including telephone calls, hospitality, meeting and greeting visitors.
• Set up boardrooms and meeting rooms for internal and external meetings.
• Manage the distribution of daily post.
• Organise hotel bookings and other arrangements as required.
• Ensure visitors and customers receive a professional and welcoming experience.
• Proactively manage the general upkeep and presentation of the office.
• Ensure printers and photocopiers are operational and liaise with suppliers when required.
• Manage general office stationery and ensure supplies are maintained.
• Ensure communal areas are kept clean, tidy and presentable.
• Manage relationships with external suppliers to ensure all office requirements are met.

About You

The successful candidate will be a highly organised and proactive individual who enjoys working in a busy, customer-focused environment.

You will have:

• 12 years' minimum experience in customer planning, order processing or a similar role.
• Experience working with ERP systems , with a high level of computer literacy.
• Excellent attention to detail and a strong focus on accuracy.
• Strong organisational and time management skills.
• The ability to prioritise a busy workload and meet daily deadlines.

Skills:
front of house customer administrator Receptionist