Sales Support Administrator

Job Title: Sales Support Administrator
Location: Wildflower Way, Belfast, BT12 6TA

Contract Type: Permanent
Hours: Full-time, Monday to Friday (typically 9am 5pm)
Start Date: TBC
Salary: £28k - £35k
Reports to: Operations Manager

Role Overview

Hospital Services Limited (HSL) is a successful supplier of bespoke patient care services and the best-in-class healthcare technologies and consumables.

We have supported healthcare professionals across Ireland and the UK for over 60 years, and have a team of friendly, established professionals at the forefront of their fields.

We are looking for an ambitious, driven Sales Support Administrator to join our Belfast team.

Job Responsibilities

• Managing customer orders and recording backorders accurately through the sales inbox

• Overseeing the sales inbox, handling customer queries and sales orders, and allocating enquiries to the relevant department/person

• Handling customer enquiries via telephone and providing comprehensive support across a range of areas including POD requests, invoicing, lead time enquiries, credit notes, product collection and delivery notes, raising non-stock POs, and pricing or margin queries

• Handling accounts-related queries and liaising with the relevant departments to ensure timely resolution

• Overseeing backorder management for consumables and capital equipment across multiple warehouse locations

• Preparing accurate quotations direct to customers within required timescales.

• Processing and managing Health Tech capital orders, including invoicing upon installation completion

• Assisting with stock takes and resolving any queries arising from stock count discrepancies

• Providing administrative and customer support to the sales team, including preparing quotations, liaising with customers, and arranging product samples.

Essential Skills & Experience

• 2+ years experience in sales support, customer service, or administration

• Business Administration qualification (desirable but not essential)

• Excellent attention to detail and strong numerical skills, with a comfort working with spreadsheets and pricing data Proficiency in Microsoft Office Suite, particularly Excel and Word

• Experience with ERP or accounting systems (e.g. SAGE, Microsoft Business Central) an advantage

• Accurate data entry, record-keeping, and order/invoice processing skills

• Highly organised with strong communication skills and the ability to manage multiple priorities to deadlines

• Experience in the healthcare, medical device, or a similarly regulated sector is an advantage but not essential

Personal Attributes

• Excellent team player

• Strong work ethic

• Willingness to learn

• Takes pride in producing accurate, high-quality work