Customer Care & FM Helpdesk

Your new company A leading specialist contractor is seeking a Customer Care & FM Help Desk Administrator to join its growing team. This is an excellent opportunity for an organised and customer-focused administrator to develop a career within the facilities management sector, supporting the delivery of reactive and planned maintenance services to a diverse client base. Your new role As Customer Care & FM Help Desk Administrator, you will provide administrative support to the Facilities Management division and act as a key point of contact for clients reporting maintenance issues and service duties will include:
Acting as the first point of contact for customer enquiries and maintenance requests. Logging and tracking reactive maintenance jobs through internal systems. Coordinating information between clients, contractors and operational teams. Monitoring operative and fleet availability to support service delivery. Updating records and maintaining accurate job information. Assisting with scheduling and administrative processes across the FM team. Supporting billing, invoicing and general office administration.

Providing administrative support to the Facilities Management Manager. Learning operational processes and contributing to the smooth running of the FM function. What you'll need to succeed To be successful in this role, you will have:
Previous administration, customer service or help desk experience. Strong organisational skills and excellent attention to detail. Good communication skills and a professional telephone manner. The ability to manage multiple tasks and prioritise workload effectively. Strong IT skills, including Microsoft Office applications. A proactive approach and willingness to learn new processes. Facilities management, maintenance coordination or help desk experience would be advantageous but is not essential.

This role could suit a junior administrator looking to build a career within facilities management, as well as experienced administrators seeking a new challenge within a growing FM environment. What you'll get in return Competitive salary of £27,000 to £35,000 depending on experience. Full training and support within the facilities management function. Opportunity to develop specialist FM and help desk knowledge.

A varied and fast-paced working environment. Career progression opportunities within a growing organisation. Permanent full-time position. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Skills:

Customer Service Admin Facilities Management Benefits: £27000- £35000