Health and Wellbeing Administrator

Your new company
Hays are working in partnership with a respected public-facing organisation that provides essential support services to individuals who have experienced trauma. The organisation is committed to delivering high-quality, compassionate support and maintaining the highest standards of professionalism and confidentiality.

Your new role
Reporting to the Health and Wellbeing Business Support Co-ordinator, you will act as the first point of contact for individuals accessing the service. This is a varied and rewarding role combining reception duties, administration and records management. You will handle client enquiries, process registrations, maintain accurate records and support the wider administrative function.
Key responsibilities

Client Services

• Act as the first point of contact for individuals, both in person and by telephone
• Respond to and resolve queries professionally and sensitively
• Provide guidance and support, including checking documentation
• Accurately record messages and refer queries where appropriate
• Process client consultation forms and incoming documentation in line with procedures
• Draft correspondence to clients and third parties
• Provide administrative support to the wider service

Records Management

• Maintain accurate electronic and paper-based filing systems
• Record all client interactions in line with organisational policies
• Ensure data accuracy and integrity at all times
• Collate and present information as requested
• Maintain strict confidentiality and adhere to data protection regulations

Reception & General Administration

• Participate in a rota to cover reception between 9am and 5pm
• Manage incoming calls and welcome visitors
• Provide front-line support and guidance to service users
• Provide administrative support to managers and the wider team
• Contribute to continuous improvement of administrative processes

Professionalism & Development

• Maintain high standards of personal accountability and conduct
• Promote a positive and collaborative working environment
• Adhere to organisational policies and professional standards
• Support ongoing service development and quality improvement

What you'll need to succeed
To be considered, you must meet one of the following:

• A minimum of 5 GCSEs (or equivalent) including English and Mathematics, plus at least 2 years' relevant experience
  OR
• At least 5 years' relevant experience in a similar environment

You must also demonstrate:

• Experience dealing effectively with vulnerable individuals, including those affected by trauma
• Experience maintaining electronic and paper-based administrative systems
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Experience updating and using databases to generate reports
• Strong written communication skills, including drafting formal correspondence

Desirable criteria

• Experience handling sensitive and confidential information in line with GDPR
• Previous experience working with vulnerable adults

What you'll get in return

• Opportunity to work in a meaningful role supporting individuals in need
• 3-6-month assignment with immediate start
• £13.75 per hour
• Hybrid working

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

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Benefits:
£13.75 per hour