ACFS Professional Practice Assistant Job Belfast area,Northern Ireland UK,Administrative/Clerical

Job Details

Number of Vacancies: 1 Time Type:
Full time Worker Type:
Regular Proposed Interview Date:
Thursday, October 1, 2026 Hours of Work: 37 Hiring Manager:
Adam Wroe Contact Number:

Job Description

Summary:

This is a Full Time permanent position. Children and Young People Service are recruiting to a Professional Practice Assistant, providing a flexible, high quality, efficient and responsive business support service complying with procedures and practices to support the delivery of frontline services. Applicants will be based at Kenworthy House, George Street, Hull. Duties will include answering telephone calls for Children's Safeguarding which can be difficult and challenging, updating and retrieving information within Liquid Logic, along with a variety of other administration tasks.

NVQ level 2, or equivalent qualification and experience of working in a busy demanding office environment is required. Good interpersonal and communication skills, and proficient in the use of IT. The role can be emotionally demanding, you must be able to maintain confidentiality working within GDP Regulations. At Hull City Council we are committed to our children and young people, and we are passionate about how we deliver services to them.

That's why we are developing and nurturing a culture that puts our children and young people at the heart of everything we do - by empowering our workforce to work together to find solutions, to be open, honest, and respectful, to take responsibility and listen and learn from others. If you value these behaviours too, we'd love to hear from you.

Hull is a changing local authority and it's a fantastic time to join us and be a key player in supporting our journey.

Why it's great to work for Hull City Council

A competitive salary
An excellent pension through the Local Government Pension Scheme (LGPS)
You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
Career development and learning experiences from a range of training courses and learning methods
Supportive and forward-thinking culture
Great career development opportunities

By joining our team you will be making a tangible difference to the lives of people in Hull. Working with people who are as passionate about our place and public services as you are.

Role and Purpose

To provide an efficient, accurate and responsive professional practice customer focused administration support to Children and Families Services ensuring compliance with procedures and practices to support the delivery of efficient front line services.

Principal Accountabilities

To promote and safeguard the welfare of children, young people and/or vulnerable adults.

To ensure excellent customer service meets customer promises and service standards of Adult, Children and Families by providing a high quality and efficient general administration support service, communicating with members of the public, the call centre and internal and external agencies to ensure best service is delivered.

Undertake a range of administration duties involving highly sensitive and confidential information requiring initiative.

Maintains specific databases, inputting and extracting data, maintain up to date accurate and quality data on appropriate systems. Creating, collating and distributing any requests for services to enable the delivery of frontline services.

Undertakes document processing functions including the preparation and production of documents in a professional style using a range of software packages.

Processes requests for goods and services following procurement procedures verifying deliveries.

Undertake a range of confidential filing systems including sensitive personal information, updating/tracking, retrieval and archiving in accordance with statutory and Information Governance procedures.

Perform other such duties as reasonable correspond to the general character of the post and are commensurate with its level of responsibility.

Work within clearly defined guidelines with support/supervision at all times.

The Health and Safety at Work etc. Act 1974 and associated legislation places…