Project Administrator TLNT_NI

Position: Project Administrator TLNT1_NI
Project Administrator C/PA/B/1227 Fixed Term until March 2027 (Extension Subject to Funding) Belfast (Monday Friday) 25 - 35 hours per week £14.05 per hour To work as part of a team of Administrators to process and deliver fuel support to households that have been identified to be in urgent need

Key Responsibilities Assist Referrers / Referring Organisations with submitting applications on behalf of households Assess applications against a clear set of eligibility criteria. Process agreed high volumes of applications each day Process and issue fuel support within agreed timelines . Communicate with referrers and applicants to resolve queries relating to applications received Share knowledge and experience with your colleagues. Utilise different questioning techniques to help narrow down the available support and provide clear and concise next steps while always remaining professional confidential.

Provide excellent customer service when dealing with queries received by the applicants, internal and external referrers. Building good working relationships with suppliers and registered organisations Transfer data accurately and in keeping with GDPR protocols Triage applicants via telephone using a strategically set out question bank. Accurately updating the clients information to reflect the conversation and completing onward referrals based on the applicants response.