Administration Assistant

Administration Assistant
£13.47 per hour plus company benefits
Full Time- 42 hours per week

A Top 20 Care Home Group 2026!

Awarded One Of The 'UK's Best Companies To Work For'

Emerson Grange is an 85-bedroom care home that provides the most luxurious surroundings and the very best in care and support.

We are looking for a full-time Administration Assistant/Receptionist to be the first point of contact at the home but would consider a part time position of 21 hours per week. You will be part of a team and work to a rota and will require flexibility on working days, which includes Bank Holiday shifts as part of the team rota.

This role requires someone who has a range of skills with good IT experience and attention to detail.

Your shifts will be between the hours of 8am - 8pm working the following patterns,

Rota:
Week 1

Mon 8am-8pm, Tue 8am-8pm, Sat 8am-8pm, Sun 8am-8pm

Rota:
Week 2

Wed 8am-8pm, Thu 8am-8pm, Fri 8am-8pm

In addition to reception duties you will provide additional administration support to the Home Administrator - predominantly HR related administration duties, although you will also need to have a good knowledge of financial aspects of the role, therefore being able to assist in the Administrator's absence.

Our team member benefits include:

• Paid Breaks
• Uniforms
• Staff Meals
• Nest Pension
• Employee Assistance Programme
• Care Workers Charity
• Spice of Life - Discount Retail Scheme
• Cycle Scheme
• Eye Care
• Refer a Friend Scheme
• Reward Vouchers
• Quarterly & Annual Company Recognition Awards

Main Responsibilities:

• Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person's identity is checked as far as reasonably practical
• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
• In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties
• Assist with recruitment tasks, sifting CVs, chasing references and verifying
• Organise internal meetings and ensure that any requirements have actioned
• Coordinate the staff meal process as applicable to the individual home
• Respond to any emergency situations as requested by the home
• Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.

Person Specification:

• Excellent customer service skills
• IT literacy - competent with the use of systems
• Previous telephone experience
• Professional telephone manneriew
• Knowledge of general administration
• Good communication skills
• Neat and well presented
• Excellent written and verbal English