Helpdesk Co-Ordinator

We are seeking a dedicated Helpdesk Co-Ordinator to join a thriving facilities management team.

This role offers an exciting opportunity to work within a reputable company known for delivering comprehensive property services and exceptional customer support. Salary/Benefits £30,000 - £32,000 DOE Laptop Mobile phone Paid holidays Parking Pension fund

Working Hours:

Monday to Friday, 8:00am - 4:30pm About your next employer A renowned provider of property solutions with over 20 years of experience in delivering high-quality build, fit-out, and facilities management services. Known for their innovative approach and commitment to excellence, they serve a diverse client base across the UK and Ireland, supporting projects of all sizes with a dedicated, skilled team.

About you Previous experience in customer service, helpdesk, or administrative support Proficient in billing, invoicing, and accounts administration Skilled in helpdesk software, ticketing systems, and CRM tools (preferably Joblogic) Strong organisational skills with attention to detail Excellent verbal and written communication skills Proficient in Microsoft Office, especially Excel and Outlook What you'll do Act as the first point of contact for clients, providing professional assistance with maintenance requests and billing queries Log and track maintenance jobs accurately within the CRM system, prioritising tasks efficiently Coordinate with field engineers and subcontractors to ensure timely service delivery Raise accurate invoices for completed work and assist with debt management Maintain detailed records of service requests, job statuses, and financial transactions Suggest and support process improvements to optimise service delivery and customer satisfaction For further information on this job, apply via the link or contact the VANRATH office for a confidential chat today.

Follow VANRATH on Linked In for expert career advice, the latest jobs, industry news and much more VANRATH acts as an agency and employment business for permanent recruitment and the supply of temporary workers. Successful applicants may be required to satisfactorily complete pre-employment checks, including references and right-to-work checks, in line with the client or agency's recruitment policy.

Skills:

Helpdesk Facilities Maintenance Invoicing Billing Scheduling Joblogic Benefits: DOE