Office Administrator

Office Administrator Salary range £28-£32k subject to experience Hours are Monday
- Friday 9-5.30pm and sat  as rostered (1 in 4 generally) Overview My client is seeking an experienced and professional Office Administrator to join its busy Belfast branch. This role is responsible for providing high-quality administrative support, delivering excellent customer service, and ensuring the smooth day-to-day operation of the office. The successful candidate will work closely with the sales, marketing, and accounts teams while supporting property sales and marketing activities.

Key Responsibilities Customer Service & Administration Deliver an exceptional level of customer service, representing the client professionally at all times. Provide general administrative support, including answering telephone calls, responding to enquiries, and scheduling appointments. Manage incoming phone and email enquiries, arranging:
Property viewings Valuation appointments Viewing schedules Ensure all enquiries are recorded accurately and responded to promptly within company systems. Maintain a welcoming and professional environment for clients, visitors, and callers. Gather and record client information accurately to support effective service delivery. Property Administration Prepare Terms of Engagement and ensure all compliance documentation is complete before properties are marketed. Produce high-quality brochures, letters, pricing schedules, and other property-related documentation.

Ensure all property-related charges, including photography, advertising, brochures, and boards, are accurately recorded on the system. Coordinate photography orders and maintain relevant property files. Oversee board orders and ensure all activity is logged correctly. Support branch preparations for Saturday viewings, including:
Printing diaries Preparing brochures Organising keys and alarm codes for viewing staff. Marketing Support Liaise with the marketing team regarding property marketing requirements. Collaborate with negotiators and sales teams to gather property information, images, and marketing content. Ensure all marketing materials are professionally presented and aligned with company branding standards. Maintain and update office window displays and LCD advertising screens.

Office Management Order and maintain office supplies, including stationery and refreshments. Ensure adherence to company policies and procedures. Support the overall efficient operation of the branch office.

Essential Criteria Minimum of 2 years' experience in a customer-facing administration role. Proficient in Microsoft Office applications. Excellent communication and interpersonal skills. Strong organisational skills and ability to prioritise workload effectively. High level of accuracy and attention to detail. Ability to work independently within a busy environment. Professional and customer-focused approach. Desirable Criteria Familiarity with estate agency terminology and practices. Experience supporting property sales, marketing, or lettings functions.

Strong visual awareness and an eye for presentation and design.

Skills:

office administrator administrator estate agents