Senior Team Lead

About the Role Are you an experienced administrator or coordinator ready to take the next step in your career? Do you have the leadership skills to support a team, solve problems and ensure outstanding care is delivered every day? At Connected Health, were looking for a proactive and motivated Senior Coordination Team Lead to join our team and play a key role in the smooth running of our Coordination Department.

Working closely with the Coordination Manager, Community Care Managers and Service Managers, youll help lead and support the Coordination Team, maintain high standards of service delivery and ensure our clients receive the best possible care. This is an exciting opportunity for someone who enjoys working in a fast-paced environment, building strong relationships and helping others develop. Youll take an active role in coordinating care packages, managing staff rotas, supporting team performance and ensuring our services meet the highest standards of quality and compliance.

If youre organised, confident and passionate about making a difference, wed love to hear from you! Key Duties and Responsibilities Team Leadership & Development:
Provide day-to-day guidance and support to the Coordination Team, helping colleagues build their skills, develop professionally and deliver consistently high standards of work. Operational Support:
Assist the Coordination Manager with the daily running of the department and take responsibility for supervising the team in their absence. Care Coordination:
Oversee coordination processes alongside fellow Senior Coordinators, ensuring services run efficiently and clients receive reliable, consistent care. Package Management:
Source and implement new care packages, ensuring client needs and staff availability are carefully matched within the local area. Staff Scheduling:
Create and maintain accurate staff rotas, ensuring appropriate cover, continuity of care and efficient use of resources. New Client Onboarding:
Set up new clients on company systems, upload care package details before the first visit and prepare client information folders. All new packages must be entered onto the system by the end of the working day. Stakeholder Relationships:
Build and maintain strong working relationships with Health and Social Care Trusts, brokerage teams, Care Managers and other key stakeholders. Reporting & Administration:
Compile accurate reports to support invoicing, payroll and management decision-making, ensuring all client activity is recorded correctly. Quality & Compliance:
Promote adherence to Connected Health policies, procedures and quality assurance standards, maintaining a safe, compliant and professional service. Safeguarding & Client Wellbeing:
Escalate safeguarding concerns and other issues affecting client safety or quality of care to the Coordination Manager promptly. Communication & Customer Service:
Ensure all telephone, written and face-to-face communication is professional, timely, polite and respectful. Confidentiality:
Handle sensitive information responsibly and ensure company confidentiality policies are followed at all times. Continuous Improvement:
Identify opportunities to improve coordination processes, enhance service delivery and contribute to company-wide projects. You may also be required to undertake other reasonable duties in line with the needs of the business. Essential Skills & Experience Were looking for someone who can combine excellent organisational skills with a positive, team-focused attitude and the confidence to take ownership of their responsibilities.

You will have:

At least six months administrative experience. A minimum of three months coordination experience. Excellent communication and telephone skills, with the ability to build positive relationships with colleagues, clients and external stakeholders. Strong organisational and planning skills, with the ability to manage competing priorities in a fast-paced environment. Good IT skills, including Microsoft Office and Google Maps. A strong team working ethic and a genuine commitment to the success of the Coordination Team.

The ability to learn quickly, work independently and take a proactive approach to problem-solving. Excellent time management skills and attention to detail. GCSE English and Mathematics at Grade C or above, or an equivalent qualification. Desirable Criteria Previous experience managing or supervising a team. Experience training, coaching or supporting colleagues in their…