Scheduling Assistant

Our growing client, who provide a range of services across the Gloucestershire area, are looking for a Scheduling Assistant to join their fun, friendly, and supportive team. This is a full-time, permanent role based in their brand-new offices in Stonehouse. This is a fantastic opportunity to become part of a small but rapidly growing business with ambitious plans for the future.

As Scheduling Assistant, you will play a key role in keeping daily operations running smoothly — coordinating engineer schedules, communicating with customers, and ensuring appointments are organised efficiently. If you are highly organised, proactive, and enjoy working in a fast-paced environment, this could be the perfect role for you! They have a close-knit team and host a summer and Christmas party every year funded by the company.

This is a really exciting time to join the business where they have plans in place for future growth and development!

Responsibilities include:

-Schedule and coordinate daily appointments for service engineers and operatives
-Allocate jobs to engineers based on availability, location, and skillset
-Update and maintain scheduling systems
-Complete appointment reports, ensuring accuracy at all times
-Adjust schedules in real-time to accommodate urgent jobs, delays, or cancellations
-Monitor engineer workloads and optimise route planning where possible
-Provide administrative support to the operations team
-Ensure all job information is accurate and updated within the system Candidate Attributes:

-Strong organisational and time management skills
-Ability to multitask and prioritise workload effectively
-Excellent communication and interpersonal skills, including phone-based communication
-Proficient in Microsoft Office
-Team player with a positive and proactive attitude

Hours:

Monday – Friday, 37.5 hours per week, flexible between 7:30am – 5pm Salary:
Circa £25k per annum depending on experience  free parking, company-funded summer and Christmas social events & an opportunity to join a growing company with future development opportunities