Workshop Controller

Our client, a reputable franchised dealer in South Belfast, is seeking an experienced Workshop Controller to join their well-established aftersales team. This is an excellent opportunity for a skilled Workshop Controller or a senior technician/leader aiming to advance their career within a dynamic, professional environment. The successful individual will be responsible for managing workshop operations, ensuring high standards of work and customer satisfaction, and motivating the technician team.

Benefits:

Basic salary from £34,476 per year, dependent on experience
OTE up to £40,000+
42.5 hours per week with fixed shifts
33 days annual leave, including bank holidays
Pension scheme and life assurance
Ongoing manufacturer training programmes
Staff discounts on vehicle servicing and parts
Cycle to work scheme

Duties of a Workshop Controller:

Oversee the daily workflow of the workshop, allocating jobs efficiently
Monitor technician performance and ensure timely job completion
Liaise with the service reception team to manage bookings and customer updates
Ensure adherence to warranty and invoicing procedures
Deliver excellent customer service, handling any workshop-related issues promptly
Support, coach, and mentor the technician team to ensure high standards of work
Maintain quality control and workshop productivity
Keep customers informed during the repair process

Requirements of a Workshop Controller:

Previous experience as a Workshop Controller or Senior/Lead Technician
Strong organisational skills with the ability to manage workflow effectively
Confident in evaluating technician performance and motivating teams
Knowledge of warranty procedures and service processes
Excellent communication skills
Ability to work efficiently under pressure
Full UK driving licence

This Workshop Controller role offers a competitive salary package, excellent career development prospects, and the chance to work within a leading dealership group. The ideal individual will be proactive, organised, and driven to achieve operational excellence.

Contact Will Grant, Automotive Recruitment Specialist at Perfect Placement covering South Belfast and County Antrim, today to discover more about this fantastic opportunity.

Perfect Placement are specialists in Automotive Recruitment. So if you are looking for a new job in the motor trade, be sure to contact our team today