Senior Customer Success Executive

As a Senior Customer Success Executive, you’ll contribute directly to Seopa’s success, owning customer accounts, shaping long‑term partnerships, onboarding new customers and driving mutual growth with our clients, with opportunities to progress your career in a growing and supportive team.

In this role you will:

• Own relationships with multiple accounts, be a trusted advisor, understanding customer needs and working together to identify new sales opportunities with existing customers.
• Negotiate with impact, securing contracts and new product opportunities that benefit both customers and the business.
• Represent Seopa at customer meetings, conferences and exhibitions to aid business and organisational development (some travel within the UK required).
• Share your knowledge with colleagues and where appropriate assist junior employees.
• Become a market expert, understanding customer, market and industry trends to anticipate future needs, identify and drive opportunities for growth, based on your knowledge of Seopa product lines.
• Provide product support for customer accounts, collaborating with other teams to resolve issues in a timely manner.
• Onboard new customers, liaising with other teams to ensure seamless integration.
• Monitor and report on business activities and provide accurate and timely reports to customers and the customer success manager.
• Collaborate with other teams, including engineering and product management to deliver new opportunities and ensure alignment with customer expectations on roll out of new customer products or updates.

The successful candidate will be:

• Determined and eager to embrace new experiences and responsibilities.
• Confident communicator:
  Empathetic and comfortable dealing with senior company executives.
• Customer focussed:
  Thrive on customer interaction.
• Organised and proactive
• Strong degree in a Business or IT field, ideally with a 2:1 or equivalent, relevant experience in this sector.
• 3 grades ‘B’s or above at A-Level are desirable although not essential.
• Minimum of 4 years’ recent experience in a Customer Success or Account management role, ideally from a technology, consulting, insurance, financial, utilities product background.
• Experience managing and maximising the profitability of multiple B2B relationships, with a record of identifying opportunities to upsell and grow existing accounts.
• Strong analytical skills to interpret data.
• Excellent skills in MS Office (particularly Excel).
• Proven ability to self‑educate.
• Able to influence and negotiate effectively.
• Superb written and verbal communication skills. Able to communicate confidently face to face and virtually.
• Experience in an IT, e‑commerce, fintech or financial services environment.
• An appreciation of web/software development.
• Experience of CRM or Google Analytics.

Must be eligible to live and work in the UK and can identify with and commit to our company values:

SMART
We are innovative and strategic
We find better ways to do things

EFFICIENT
We maximise productivity and value for money
We minimise waste and duplication

OPEN
We are one team – diverse, loyal and respectful
We welcome new ideas, challenge and change

PASSIONATE
We are ambitious, positive and driven
We celebrate the success of our company and colleagues

ACCOUNTABLE
We are responsible, trustworthy and dependable
We do what we say we will

Seopa offers a competitive salary and comprehensive benefits package, including:

• Performance based bonus
• Private medical insurance
• Life assurance
• Pension and opportunity for annual pension review
• Health cashback plan
• Hybrid working arrangements
• Additional service‑related holidays
• Option to buy additional holidays
• Cycle to work scheme
• Full access to online learning system

This is an excellent time to join our multi‑award‑winning company. The right candidate will have an opportunity to work in a friendly, dynamic and inclusive working environment with like‑minded, talented and passionate individuals with options for hybrid working giving the flexibility to work a mix of in the office and at home.

An indigenous company founded in 2003 with branches in Belfast (Head Office) and Timisoara, we are an industry leader in…