Customer Success Executive; Junior

A leading Fintec Marketing and Comparison company has been evolving and they are now seeking to add a Customer Success Executive to the team.

This is a fantastic opportunity for an experienced individual to join a company that offers continuous progression opportunities.

Hybrid working options available, the rest of the time will be spent in the modern Belfast office
.

Salary: £29,000 - £35,000 (DOE) + up to 15% bonus
. Excellent benefits including salary review, performance bonuses and development opportunities.

Working in one of our key business teams, the role provides the opportunity to take ownership of existing accounts, onboard new partners/customers and develop successful, long-term partnerships. You will contribute directly to the success of your accounts through identifying and negotiating new business with existing customers and successful onboarding and management of new accounts.

The role provides significant opportunity to build on current customer relationships to grow existing accounts and great career progression opportunities to take on larger accounts and more responsibility.

• Manage multiple customer accounts, meeting with account contacts to maintain effective working relationships and identify potential new sales opportunities and solutions for existing customers
• Effectively negotiate commercial and contractual terms for new and add on product lines and ongoing accounts.
• Liaise and attend customer meetings, conferences and exhibitions which could involve some travel primarily within the UK to aid business and organisational development.
• Share knowledge with colleagues and where appropriate assist junior employees.
• Develop a good understanding of the market and customers to anticipate future needs, identify and drive opportunities for growth, based on your knowledge of product lines.
• Provide product support for customer accounts, liaising with other teams to resolve issues in a timely manner
• Onboard new customers, liaising with other teams to ensure a smooth process i>
• Monitor and report on business activities and provide accurate and timely reports to customers and the customer success manager.
• Collaborate with other teams, including engineering and product management to deliver new opportunities and ensure alignment with customer expectations on roll out of new customer products or updates.

• Minimum of 1 year experience in a customer facing, account management role, ideally from a technology, consulting or insurance/financial/utilities product background
• Experience of managing and maximising the profitability of multiple B2B relationships
• Experience of working in a target driven environment
• Excellent analytical and data interpretation skills
• Excellent skills in MS Office (particularly Excel).
• Proven ability to self-educate
• Superb written and verbal communication skills. Able to communicate confidently face to face and virtually.

• Experience in an IT, e-commerce, fintech or financial services environment

• Degree in a business or IT field, ideally with a 2:1 or equivalent, relevant experience in this sector. (Essential)
• 3 grades 'B's or above at A-Level are desirable although not essential.