Sales Operations, Senior Associate

Closing Date:27th February 2026

Factor is the market leader in AI-Integrated Law, working with corporate legal departments to integrate intelligent capabilities across legal and transactional functions such as contracting.

With 10+ years of experience in enabling complex legal work at scale, Factor brings agile, practical solutions to address the many dimensions that must be solved for modernizing legal operations. From re‑skilling legal teams to advancing high‑impact applications of AI, Factor helps Legal and contracting functions achieve new levels of efficiency and business value.

We are comprised of more than 300 lawyers, legal specialists, technologists, and process consultants across Europe and North America – Join us!

As a Senior Sales Operations Associate, you will play a critical role in enabling the effectiveness and efficiency of Factor’s commercial engine. This is a high‑impact, high‑growth individual contributor role, responsible for sales and revenue operations. This function operates as a part of the Marketing team, which reports into Factor’s commercial team responsible for new sales and account growth.

You will work closely with Commercial, Finance, and Marketing teams to ensure Factor’s systems, data, and processes support scalable growth and informed decision‑making.

This role is directly responsible for the day‑to‑day execution and continuous improvement of the company’s sales operations infrastructure, with a particular focus on Salesforce administration, data integrity, pipeline reporting, key sales metrics, campaign operations, and bid management. You’ll be trusted to operate independently, manage complex workflows, and proactively identify opportunities to streamline processes and improve performance.

We’re looking for someone who is AI‑curious, systems‑minded, and motivated by execution excellence — someone who takes pride in building scalable, efficient ways of working and improving what already exists.

• Sales & Revenue Operations
• Manage and maintain sales and pipeline, forecasting, metrics, and reporting, ensuring accuracy and alignment with Commercial and Finance, working closely with Factor’s EVP for Strategy and Commercial.
• Partner with Commercial, Finance, Marketing, and IT stakeholders to analyze performance trends, surface insights, and translate business needs into system and reporting requirements.
• Support reporting and operational activities relating to sales commissions and administration of Factor’s Sales Incentive Program (SIP).
• Serve as a Salesforce Administrator and power user, taking lead with system configuration, layouts, workflows, reporting, and dashboards to support evolving business needs.
• Ensure data quality and integrity across Salesforce through regular audits, cleansing activities, and enrichment initiatives.
• Serve as a power user of Power BI, building and maintaining dashboards that provide actionable insights for sales, marketing, and leadership teams.
• Own administration of sales tools (primarily Zoom Info and Seismic), including user access and ongoing system upkeep.

• Marketing Operations & Campaign Support
• Support marketing campaign operations, including customer segmentation, campaign data management, and lead attribution.
• Maintain and optimize the integration between Salesforce and Marketo to ensure accurate data flow, routing, and reporting.
• Partner with Marketing to ensure campaign performance data is captured, structured, and usable for analysis and optimization.

• Bid & RFP Support
• Provide end‑to‑end project management support for bids and RFPs, coordinating inputs across Commercial, Legal, Finance, and Marketing teams.
• Take lead on timely submittal of all RFP response documents, ensuring compliance with client requirements and deadlines.
• Maintain and organize bid‑related materials and responses for future reuse and efficiency.

• Continuous Improvement & AI Enablement
• Proactively identify opportunities to improve efficiency through automation, system enhancements, and AI‑enabled workflows.
• Explore and recommend tools, processes, or approaches that reduce manual effort and improve data accuracy and scalability.

• Require…