Business Analyst

Why We Exist

At Raylo, we’re on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if it’s simple and cost-effective - this is where we come in. We’re building a category-defining global subscription infrastructure, making premium tech accessible and affordable for both consumers and businesses. With over 180,000 subscribers in the UK and growth accelerating - we’ve proven the demand for a smarter, more sustainable way to access technology.

Raylo is a fast-growing and profitable company, backed by global investors including Macquarie, Nat West, and Channel 4 Ventures.

We are proud to have been selected for Endeavor’s network in 2024, underscoring our role as a high-impact, mission-driven business with global ambitions. And in 2025 we were recognised as part of Tech Nation’s UK’s Future Fifty programme.

We have been B-Corp certified since 2021 and were recently acknowledged by S&P Global for the positive impact of our circular business model via a Green Financing with Nat West.

At Raylo, performance matters. We set ambitious goals, move fast, and hold ourselves to a high standard, because our mission is too important to settle for less.

💡 Be deeply curious – We thrive on innovation through diverse approaches, views, and people.

👟 Walk in your customer’s shoes – To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.

🎯 Focus and execute – We have a big vision, but we believe in nailing the most important problems first.

💥 Be gritty – Only gritty teams succeed. Our individual ownership, passion, and perseverance mean we’re a team through thick and thin.

• 3–5 years' experience in operations, spanning areas such as revenue strategy, billing, payments, or process improvement—ideally in fast-paced environments like fintech, payments platforms, tech-enabled lending, consumer electronics, or FMCG.
• Strong analytical and technical skills, you're proficient in Excel or SQL, and comfortable using BI tools like Looker, Tableau, or similar to extract insights and drive decisions.
• Degree-level education in a STEM or analytical field (e.g., Engineering, Maths, Economics, Data Science, or similar).
• Experience managing vendor relationships, holding partners accountable to SLAs, navigating technical constraints, and finding pragmatic workarounds for financial services systems
• Experience building business cases, you can quantify problems, model scenarios, and present compelling recommendations that secure stakeholder buy-in.
• Understanding of payment systems, collections processes, or billing operations
  —including regulatory requirements and direct debit management
• Proven ability to manage complexity, whether coordinating across multiple partners, navigating cross-functional priorities, or balancing competing operational demands.
• Commercial acumen, you understand the P&L impact of operational decisions and can optimise for cost, efficiency, and customer experience simultaneously.
• A self-starter with strong ownership, you identify problems before they escalate, run with ambiguity, and iterate quickly, balancing firefighting with strategic improvements.
• Excellent stakeholder management, you collaborate effectively across teams and influence at all levels, from operational partners to senior leadership.
• Alignment with Raylo's mission, you care about circularity, sustainability, and building a better way to access technology.

We’re not looking for you to meet every point on this job description, please still get in touch if you think you could add value and do your best work here 'd love to have a chat and see if you could be a great fit.

We are continuously improving and listening to our quarterly employee surveys to provide the best opportunities and benefits for our employees.

• Share in Raylo’s success – Stock options for all employees
• Get the latest tech – Exclusive Raylo device lease for employees
• Hybrid working model – that balances flexibility with in-person collaboration, empowering you to do your best work while staying…