Revenue Strategy and Operations Manager

Why We Exist At Raylo, were on a mission to accelerate the move to a circular economy. The only way customers and manufacturers will make that shift is if its simple and cost-effective - this is where we come in. Were building a category-defining global subscription infrastructure, making premium tech accessible and affordable for both consumers and businesses. With over 180,000 subscribers in the UK and growth accelerating - weve proven the demand for a smarter, more sustainable way to access technology.

Raylo is a fast-growing and profitable company, backed by global investors including Macquarie, Nat West, and Channel 4 Ventures. We are proud to have been selected for Endeavors network in 2024, underscoring our role as a high-impact, mission-driven business with global ambitions. And in 2025 we were recognised as part of Tech Nations UKs Future Fifty programme. We have been B-Corp certified since 2021 and were recently acknowledged by S&P Global for the positive impact of our circular business model via a Green Financing with Nat West.

At Raylo, performance matters. We set ambitious goals, move fast, and hold ourselves to a high standard, because our mission is too important to settle for less. Our Core Values Be deeply curious We thrive on innovation through diverse approaches, views, and people. Walk in your customers shoes To build the best products and make the best decisions for the long term, we must figure out what our customers need, not just what they want.

Focus and execute We have a big vision, but we believe in nailing the most important problems first. Be gritty Only gritty teams succeed. Our individual ownership, passion, and perseverance mean were a team through thick and thin. What to Expect As an Revenue Strategy and Operations Manager, you'll be at the centre of our operational engine, driving strategic initiatives that directly impact our business performance and customer experience.

You'll have particular ownership of our revenue and billing systems, managing monthly processing, whilst also supporting initiatives across the supply chain and customer experience. You'll work cross-functionally with internal teams and external partners to optimise revenue and billing performance, reduce friction, and build scalable processes that support our rapid growth. This includes managing complex vendor relationships, improving payment systems, and navigating business and regulatory requirements.

You'll have the autonomy to shape how we operate, using data and insight to drive decisions that matter. Your work will directly influence operational efficiency, customer satisfaction, and financial performance, all whilst supporting Raylo's circular and sustainable business model

What Youll Do Lead end-to-end strategic and operational projects across revenue & billing delivering measurable impact on performance and costs. Own revenue and billing operations strategy optimising payment processes, improving internal process management, reducing manual workarounds, and partnering with cross-functional stakeholders on vendor performance and regulatory compliance. Build and own performance dashboards and reporting that give the business clear visibility on revenue and billing metrics, payment performance, and operational health.

Manage critical vendor relationships monitoring performance against SLAs, driving accountability, and finding pragmatic solutions for critical processes. Analyse operational data to surface insights, identify risks and bottlenecks, and develop recommendations that drive step-change improvements across the business. Develop business cases for new initiatives (including process automation and new tooling), quantifying investment requirements, expected ROI, and implementation roadmaps. Design, test, and implement new processes, automation, and tools that embed best practicesbalancing short-term operational fixes with longer-term strategic solutions.

Oversee onboarding of new partners, products, and operational capabilities, ensuring seamless integration and long-term scalability. Drive cross-functional alignment between Strategy, Product, Finance, and Customer Opsconnecting Operations Strategy projects into broader business goals. Coach and develop junior team members , building analytical rigour and problem-solving capability across the operations function. Youll Succeed With 35 years' experience in operations, spanning areas such as revenue strategy, billing, payments, or process improvement ideally in fast-paced environments like fintech, payments platforms, tech-enabled lending, consumer electronics, or FMCG.

Strong analytical and technical skills, you're proficient in Excel or SQL, and comfortable using BI tools like Looker, Tableau, or similar to extract insights and drive decisions. Degree-level education in a STEM or analytical field ( e.g., Engineering, Maths, Economics, Data Science, or similar). Experience managing vendor relationships, holding partners accountable to SLAs,…