Customer Service Coordinator

Purpose of the role

The ideal candidate will be a sales and customer oriented self-starter capable of contributing to a high performance inside sales and support function, playing an integral role in growing a dynamic business. You will provide a key interface with the customer, supporting all aspects of the sales and customer care process. Working in a team environment, the successful candidate will demonstrate excellent external and internal customer focus throughout.

Location:

Belfast Responsibilities Meet  and exceed customer expectations, providing exceptional service and support in a professional, knowledgeable, timely manner, as first internal point of contact for the customer.

Proactively and professionally respond and manage customer calls/queries

Process and manage Sales Orders and Purchase Orders timely and accurately, ensuring customer commitments are met, keeping customers informed on order status and liaising with suppliers on deliveries

Carry out Tender searches and compile Tender submissions in conjunction with Clinical Sales Team and other departments

Provide Quotations to customers in a timely manner, to a professional standard.

Support the Clinical Sales Team in managing key customer accounts

Nurture and maintain a positive relationship with principles and suppliers

Actively contribute to a very positive team environment and performance.

Other duties that may be assigned from time to time.

Role Requirements1-2 years’ experience in a Customer Care / Inside Sales role is essential, preferably in a Healthcare environment.

Knowledge and experience of all aspects of the role as outlined.

Customer Orientation: exceptional service to meet and exceed customers’ expectations

Results Orientation:
Deliver measurable results. Makes and meets commitments

Proven track record of achieving and exceeding set KPI’s and targets

Attention to Detail, ensuring work is executed accurately and completely

Demonstrates energy, real initiative, and ability to work independently

Strong interpersonal skills with a collaborative and team approach

Professional and effective communicator, written and oral. Strong telephone skills.

Excellent organization and planning skills

Strong administrative and IT/computing skills

Resourcefulness to deliver a high-quality service

Previous experience of medical device sales/customer support, an advantage

Why work with usOur core values, titled our Medtech Mindset, guides our culture and work environment:

We Go Forward Together:
We operate as a unified team, leveraging diverse specialties to make swift, collaborative decisions and embrace progress over perfection.

We Take Our Business Seriously:
We prioritise compliance and risk management to ensure the best outcomes for our patients and partners, supported by our innovative portfolio and commitment to sustainability.

We Deliver Exceptional Results:
We focus on quality, customer satisfaction, and commercial success to achieve outstanding results for our patients, customers, and business.

If you have similar values and are passionate about making a meaningful impact, we invite you to join our team and help us drive forward together.#cardiacservices
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