Operations Executive

Job Description

Your influential mission. You will...

• Support Account Managers in delivering operational activities, ensuring client requests and business priorities are executed effectively.
• Assist with game launches, platform configurations, and product integration processes.
• Maintain and update game, product, and Marketplace configurations to ensure accuracy across platforms.
• Create and manage promotional campaigns, bonus setups, and CRM activities within internal systems.
• Monitor and analyse campaign and promotional performance, using key metrics and insights to identify opportunities, optimise future initiatives, and support data-driven decision‑making.
• Partner with cross‑functional teams including CRM, Marketplace, and Integration to support new initiatives and ongoing projects.
• Monitor workflows, track key activities, and help ensure operational tasks are delivered on time.
• Identify opportunities to simplify processes, improve efficiency, and reduce manual administration.

Components for success. You...

• Have previous experience in CRM operations (player engagement activities, bonus management, campaign execution) or operational support functions within the gambling industry.
• Are naturally curious, adaptable, and enjoy learning new systems and processes.
• Take ownership of your work, show initiative, and proactively drive tasks to completion.
• Have strong organisational skills and attention to detail.
• Communicate confidently in English and work well as part of a team.
• Knowledge of IMS and/or other online gaming platform back offices, particularly in relation to promotional tool configurations.
• Experience using  or similar workflow management tools.
• Proficiency in an additional language besides English.

Playtech is an equal opportunities employer. Our mission is to welcome everyone and create inclusive teams. We celebrate differences and encourage everyone to join us and be themselves at work.