Operations Support Manager Field Based

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Join us as at Flogas and we’ll do right by you with training, support, benefits, and lots of opportunities to develop in our 1,350 strong team.

Flogas is powered by people who want to do energy right by customers in homes and businesses all across the country. From Drivers to Technicians, Customer Experience experts to Site Managers, Engineers to Electricians, we come together as a team of experts, to do more for our customers

As an Operations Support Manager, reporting into the General Manager,youwill work to ensure the regioncomplies withlegislative and business standards and controls. Supporting the GM through driving performance and operational excellence whilst delivering the highest standards of customer service.

Youwill achieve this purpose by acting as a key support to the GM,monitoringperformanceand gaining assurance from teams adhere to company procedures and guidelines. This includes, but is not limited to, collating,analysing and producing key reports, ensuring compliance with business controls (cash, debt management, stock management), transport/driving standards & O Licence undertakings, Health & Safety reporting & investigations, recruitment,training and adherence with HR related policies.
Here at Flogas, we may have a fossil fuels background, butwe’reworking towards delivering 100% renewable energy to our customers by 2040.We’realready supporting our customers to reduce their carbon emissions, by helping them make the switch from oil to gas.

We’realso developing our offering for technologies such as heat pumps and solar panels, beginning to help our customers reduce their energy consumption and evolving newbio-fuelsand renewable gases. All of which means job security, and opportunities to get involved in exciting new initiatives. Join Flogas and help us do energy right for the future.

• Regional lead for the development and support of critical business operating systems (CODAS, Maximo,Drivecam, Cority, etc.)
• Create,developandmaintainreports to support compliance and the measurement of performance as required- safety, utilisation, vehicles, cylinders, other assets
• Assigning and coordinating the dispersion of key assets and overseeing theoptimaluse of such assets and associated controls (i.e. cylinder stocks to OSL, pre-filling plans, Camping Gaz)
• Reconciliation and control of regional stocks,materials and assets,
• Monitoring resource levels to support service and efficiencies
• Lead for customer service issues, investigations, and the conduit for complaint resolution

• Systems knowledge
• Operational and commercial experience
• Experience of people management and employment legislation
• Possess a rounded understanding of Health & Safety policies and practice
• Positive demeanour with a problem-solving mindset
• Motivational person with an appetite to prioritise customer needs and expectations
• A good understanding of employment law and people management
• Conversant with company policies,practices and procedures
• Experienced in selection programmes, recruitment, motivation,training and effective appraisal of personnel.
• Demonstratable knowledge of costs, margins,volume sand budgets.
• Effective communication skills, able to influence at all levels across the business.
• Computer literate, competent with MS (Word, Excel, PowerPoint) and business operating systems
• Flexible to be able to adapt with business demand, including working away from home

• You matter. And at Flogas,we'lldo right by you with all the benefits, support, and training you need to thrive.
• Discretionary Bonus
• Enhanced Pension Scheme
• Life Assurance
• EAP (Employee Assistant Plan)
• Health plans, wellbeing support, free flujabsand Eye Care Vouchers
• Extensive discounts from loved brands and major retailers
• 25 holidays + bank holidays with 1additionalvolunteering day.
  * pro-rated based on contracted hours
• Enhanced Family Friendly Leave

At Flogas, we do energy right by hundreds of thousands of customers across Britain who live, work, relax or holiday off-grid. Powered by people like…