Client Relationship Executive

We are looking for a Client Relationship Executive that thrives in a fast-paced environment to help on-board new clients and look after existing clients across a range of disciplines. You will be part of dynamic and fast-growing team, where you will be the internal point of contact for clients across our online, print and creative services teams. This will include liaising with clients, internal departments, and suppliers daily, taking and briefing projects, monitoring stock levels, processing orders, maintaining SLAs and supporting our Account Managers.

You will also be creating data reports and invoices as well as administration tasks relating to your role.

Liaising with clients daily and developing good relationships

Taking project briefs, and liaising with internal departments taking projects to completion, on time, on brief and on budget

Processing client orders across our range of our services

Dealing with client queries and problem solving any issues that may arise

Monitoring stock levels, reporting on stock and re-ordering when necessary

Source, negotiate and liaise with suppliers to obtain appropriate and competitive quotations

Reporting and invoicing

General administration tasks arising from the above, including filing job bags, raising purchase orders etc.

Attend client meetings – in person and via video call

Ensure maintenance of SLAs

All staff are responsible for adhering to the ISO Policies and Procedures in place

Have good commercial awareness, and experience in a client facing role

Be forward thinking, proactive with a problem-solving approach

Work to tight deadlines, whilst still maintaining a high level of attention to detail

Be a confident communicator both internally and externally

Have excellent organisational and administration skills

Effectively manage your own time

Have experience with Excel, Word, Outlook,

Work independently and as part of a team

Previous experience in the following industries: print, creative, SAAS or date is an advantage

Paying between £13.45 and £13.70 per hour

4 x Salary life assurance

Up to 75% income protection

Enhanced pension scheme

Enhanced maternity and paternity pay

Starting at 24 days holiday plus bank holidays

Employee Assistance Programme – Unum Help@Hand