Account Manager

Do you want to manage the accounts of two retail giants, employing thousands of people across hundreds of locations throughout the UK?

We are recruiting on behalf of an established apprenticeship training provider that delivers apprenticeship training to organisations across the UK. Two of their key clients are these well-known retail giants, and my client is looking for an Account Manager to manage these high-value relationships, ensuring they continue to receive an excellent service.

You must have at least 1 year's experience in a business-to-business (B2B) account management or customer-facing role. B2B means you've worked with business clients rather than members of the public, building relationships, managing customer accounts, resolving queries and providing ongoing account support.

As an Account Manager, you'll build strong relationships with your clients, hold regular catch-ups, answer queries, resolve issues, liaise between departments and ensure your clients have the support they need. You'll play a key role in maintaining these important client relationships and making sure everything runs smoothly.

You'll be joining an apprenticeship training provider with more than 25 years' experience delivering apprenticeships, adult learning and education programmes across England. Rated Good by Ofsted, with Outstanding areas, they provide apprenticeship training across sectors including retail, healthcare, public sector, engineering, construction and professional services.

We're looking for someone who enjoys building relationships, providing an excellent customer experience and managing multiple priorities.

You might currently work in account management, customer success, recruitment, employer engagement, client services or another B2B customer-facing role where you've managed business customer accounts.

Experience with in the apprenticeship sector would be beneficial, but isn't essential, as full training will be provided.

There is a fully remote role with occasional team meet-ups.