Senior Project ​/ Workflow Analyst

Senior Project / Workflow Analyst, Belfast

Join a leading financial services company and work across business functions to manage transformational, technology and strategic initiatives. You will conduct process mapping and work with development and technology teams to identify solutions which lead to workflow improvements and change.

You’ll support the analysis, documentation and delivery of change within the organisation. That means mapping current and future state processes, gathering and documenting requirements, and helping translate business needs into practical delivery outcomes.

Day to day, you will:

• Map current/future state processes, including handoffs, decision points and exceptions
• Elicit and document requirements through workshops, interviews and process review
• Identifying and documenting risks, issues, assumptions and dependencies, escalating where required and supporting resolution through clear analysis and stakeholder engagement
• Produce process maps, requirements docs, user stories and acceptance criteria
• Run gap analysis and support solution shaping across teams
• Support test preparation, defect triage and implementation readiness. More details are available in the job description.

• Experience in business process improvement, operational change or digital transformation
• Strong process mapping and requirements documentation skills
• You don’t need to offer strong workflow orchestration or usage of Camunda or other RPA tools
• Solid analytical ability — gap analysis, future state design
• Experience in structured change/delivery environments (Agile, Jira, Confluence a bonus)
• Strong stakeholder management and organisational skills in a fast-paced environment
• It is advantageous if you offer:
• Awareness of workflow orchestration, case management, RPA or process automation tools such as Camunda
• Experience supporting the review of existing business processes to identify pain points and define improvement areas
• Experience producing process maps or workflow diagrams using recognised modelling techniques such as BPMN would be advantageous
• Ability to engage effectively with stakeholders to clarify requirements, work through ambiguity and support shared understanding of business needs
• Experience supporting operational transformation or customer journey improvement initiatives
• A general understanding of the Financial Services sector and technology enabled change.