Client Account Manager

Radstock, United Kingdom | Posted on 05/08/2026

Smarter customer engagement and peace of mind provided by our 'best in class' security and award-winning service. We understand that effective communication with your audience is critical to your organisation. We can provide the perfect communications service whether you need to ensure compliance, improve outcomes, grow or digitally transform your business. We’ll be by your side every step of the way.

Job Purpose:

This exciting opportunity will suit a highly organised, process driven individual who is ready to perform and determined to succeed in providing exceptional customer service.

Your attention to detail and ability tofollow process will allow our customers to achieve their desired outcomesusing CFH’s market leading products and services.

You will have a proven printservices knowledge and understand the lithographic printing process.

The Client Account Manager will work closely with the Contracts Team Leader,Business Development Team, Production Teams, Commercial Team, Legal Team and Project Management team.

Thisrole is an integral part to the ongoing success of our customer management,managing the relationship between CFH, our internal teams and our customers.

Applicants must have the legal right to work in the UK at the time of application. We areunable to provide visa sponsorship for this role, and all offers of employment are subject to the verification of the successful candidates' right to work inthe UK

This role can be offered on ahybrid basis but there will be a requirement to work 5 days per week on our Radstock, Somerset site for at least the first 3 months of employment

Objectives of this Role:

The perfect candidate will have proven experience in client facing roles, with excellent communication skills to consistentlydeliver high levels of customer service.

You will build on our existing relationships by understanding the key client’s needs and communicating and managing theseefficiently within our business.

You will enjoy the fast-paced environment and bethe client’s main point of contact, overseeing the daily, routine tasks involved with addressing the customer's needs and concerns and maintaining their accountactivities.

This exciting role will take responsibility for a number of key client relationships and will truly understand their business and ours in order toservice the needs of both.

CFH has a continued strategy to improve and develop our business offering, and any ideas or suggestions for improvement will be welcomed. Our culture is one of continued staff development, improvements in process and delivering better outcomes for our clients.

Key responsibilities include:

• Working efficiently, accurately and remaining calm under pressure.
• Building relationships with existing and new printclients
• Learning CFH’s internal systems and work in line withour department and business procedures and processes
• Working with the Business Development Team to identify opportunities for growth of the contract
• Working with our production managers to schedule and prioritise customer orders
• Gaining and maintaining a high level of product and business knowledge
• Fully understanding the needs of the client requirements and the processes in our business to prioritise and manage workload efficiently and accurately while ensuring the internal and externaltargets are met and exceeded
• Managing client complaints within the business sothat they are addressed and responded to in a timely manner.
• Tracking client activity, including spend, output and continuous improvements
• Engaging in internal and external meetings to support client requirements through the business
• Ensuring regular reviews are held with the client
• Managing client stock levels and monthly KPI reports
• Completing key daily tasks within the department with a pro-active outcome

The perfect team member will:

• Excellent levels of communication both internallyand externally
• Proven client facingexperience is essential
• A level and degree level education are desirable
• Advanced Microsoft Office, Excel, Word and…