Senior Proposition Specialist

Job Description - Senior Proposition Specialist (17192)

Senior Proposition Specialist ( 17192 )

We are easy

Jet – a FTSE listed, £multi-billion low-cost airline that serves tens of millions of customers every single year. If you're reading this, you have probably already been an easy

Jet customer, and you'll know that there is no more iconic (or Orange!) travel brand in Europe.

We fly more than 1,200 routes, connecting 38 countries across Europe, and employ more than 18,000 colleagues. We're on a mission to make low-cost travel easy and, whatever your role here, you'll connect millions of people to what they love using Europe's best airline network, great value fares, and friendly service.

What makes us easy

Jet? Our Promise Behaviours. We are Safe, Bold, Welcoming and Challenging. Four Behaviours. One Spirit. One easy

Jet.

Have experience in proposition development, product management or a commercial role where you've delivered measurable business impact.

Enjoy using analytics, customer insight and market trends to identify opportunities and turn them into successful customer propositions.

Can manage multiple projects and stakeholder groups simultaneously, balancing short-term commercial performance with longer-term proposition development.

Can be in our fantastic Luton head office 3 days per week.

The Proposition team is responsible for building and evolving easy

Jet's commercial proposition, creating a portfolio of products, services and partnerships that deliver strong customer value and sustainable revenue growth. Ancillary revenue is a critical part of easy

Jet's success, and the team plays a central role in improving current performance while developing the next generation of products and experiences.

Working closely with Trading, Digital, Product, Marketing, Data, Finance, Operations and Legal, the team sits at the heart of easy

Jet's commercial agenda, shaping products and services that impact millions of customers every year.

As Senior Proposition Specialist, you'll be responsible for owning the proposition vision, customer outcome and performance of a portfolio of ancillary propositions across the customer journey. This could include areas such as bags, seats, flexibility products and other revenue-generating customer propositions.

The Senior Proposition Specialist owns the proposition vision, customer outcome, commercial case and business requirements for their product area, working closely with Digital and Product teams to deliver customer and business value.

This role is focused on translating commercial strategy into customer propositions and successful delivery. You'll improve commercial performance today while shaping and delivering proposition enhancements over a 12-18 month horizon. Managing multiple work streams simultaneously, you'll combine customer insight, commercial analysis and market understanding to deliver measurable outcomes for both customers and the business.

• Accountable for proposition performance and identifying opportunities to improve customer value, attachment and revenue growth through proposition development and optimisation.
• Building, maintaining and delivering a prioritised proposition roadmap that balances immediate performance improvements with future proposition development.
• Managing multiple initiatives and projects simultaneously, ensuring focus remains on the highest-value opportunities.
• Leading proposition initiatives from concept and business case through to requirements definition, launch, optimisation and performance tracking.
• Using customer insight, competitor analysis, market trends and commercial data to identify growth opportunities and support decision making.
• Acting as the business owner for proposition initiatives, defining business requirements and customer outcomes, and driving cross-functional delivery across Trading, Digital, Product, Marketing, Finance, Operations and Legal teams.
• Ensuring proposition content, customer communications and proposition policies remain clear, effective and aligned to the customer experience.
• Presenting recommendations, commercial trade-offs and proposition strategies to senior leaders and executive stakeholders.

• Experience with in proposition development, product management, commercial management or a related commercial discipline.
• Strong analytical skills with the ability to translate data, insight and customer behaviour into actions that improve performance.
• Excellent project management and organisational skills, with the ability to manage multiple priorities and work streams simultaneously.
• Strong commercial acumen and a clear understanding of how customer propositions contribute to revenue growth and customer value.
• Excellent stakeholder management skills, with experience influencing and collaborating across complex organisations.
• A structured and proactive approach to problem…