Operations Fulfilment​/Product Project Manager

Operations Fulfilment/Product Project Manager

Please note this is a 12 month Fixed-term Contract.

The Operations Fulfilment/Product Project Manager will provide the structure, pace and control required to move the Operational Fulfilment workstream from high-level intent into clearly governed delivery. They will take ownership of the delivery plan, scope boundaries, key milestones and cross-functional dependencies, ensuring the Express, Engage Direct-to-Customer and Cross-Dock fulfilment requirements are translated into practical work packages and progressed through to implementation and business adoption.

This role sits at the intersection of operations strategy, process, product and delivery, translating customer and business needs into clearly defined scope, plans and deliverables, and ensuring initiatives are delivered at pace with measurable outcomes.

The role requires strong stakeholder management across commercial, sales, marketing, operations, supply chain, data and technology teams, with a clear focus on value realisation, operational readiness and customer impact.

Responsibilities:

• Translate the Operational Fulfilment strategy into a delivery plan, including milestones, deliverables, sequencing, owners, dependencies and governance checkpoints through to implementation and transition into BAU.
• Manage project delivery across Express, Engage Direct-to-Customer and Cross-Dock fulfilment routes, ensuring scope, deliverables and success criteria are clearly defined and controlled.
• Drive clarity on what is being delivered , for which customer segments , and what success looks like in measurable terms.
• Ensure customer insights, data and feedback are embedded into project design and decision‑making.
• Support the development and execution of differentiated propositions (e.g. Express vs Engage), ensuring consistency across channels and regions where required.
• Act as the single point of accountability for delivery, coordinating multi‑disciplinary teams across regions and functions.
• Build strong working relationships with senior stakeholders, sponsors and workstream leads, providing clear updates, risks and decision points.
• Facilitate workshops, working sessions and governance forums to drive alignment and resolve issues.
• Manage interdependencies with enabling work streams (e.g. digital, data, people & change) to ensure joined‑up delivery.
• Apply Essentra PMO standards, ensuring consistent governance, planning and reporting across assigned work streams.
• Track delivery progress and highlight operational risks early, recommending mitigations where required.
• Support transition to BAU, ensuring ownership, accountability and success measures are clear.

Skills and Experience:

• Experience in an operations manufacturing, distribution or industrial environment.
• Proven experience delivering commercial, business or customer‑focused change initiatives in a complex, multi‑stakeholder environment.
• Strong project management capability, with confidence managing ambiguity, dependencies and competing priorities.
• Excellent stakeholder management skills, with the ability to work credibly with senior commercial and sales leaders.
• Experience translating strategy and customer needs into executable plans and tangible outcomes.
• Strong facilitation, communication and problem‑solving skills.
• Demonstrable experience delivering commercial, business or customer proposition initiatives, rather than purely technical or IT projects.
• Proven track record in project management, including planning, governance, risk management and benefits tracking in a complex, matrix organisation.
• Experience working closely with commercial, sales, marketing or customer teams, translating strategy and customer needs into executable delivery plans.
• Strong stakeholder management capability, including experience working with senior leaders and sponsors.
• Experience operating in a global or multi‑region environment, managing competing priorities and dependencies.
• Strong written and verbal communication skills, with the ability to present clearly to different audiences.
• Familiarity with agile and hybrid delivery approaches.

What we offer:

• Discretionary Annual Bonus
• Private Single Medical…