Digital Product Manager Billing & Payments; Hybrid

Position: Digital Product Manager Billing & Payments (Hybrid)

At Allstate great things happen when our people work together to protect families and their belongings from lifes uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers evolving needs. From advocating for seat belts air bags and graduated driving laws to being an industry leader in pricing sophistication telematics and more recently device and identity protection.

Your role in the team

The Technical Product Manager is responsible for defining product strategy shaping vision and driving measurable customer and business outcomes for one or more technical products within Allstates Billing and Payments ecosystem. This role owns the direction prioritization and lifecycle of complex platform capabilities that enable accurate reliable scalable and customer-centric financial experiences.

The Digital Product Manager partners closely with engineering design architecture data finance and business stakeholders to identify problems worth solving validate opportunities through discovery and translate strategy into a clear roadmap and prioritized backlog. Success in this role requires strong product judgment systems thinking and the ability to balance long-term platform health with near-term delivery and business value.

The ideal candidate is a strong product strategist with deep technical fluency a data-driven mindset and experience managing enterprise-scale billing payments or financial platforms.

Key responsibilities:

• Define and evolve the product vision strategy and roadmap for a technical product or platform within Billing and Payments.

• Own product outcomes byestablishingsuccess measures tracking performance and using data to inform prioritization and strategic tradeoffs.

• Lead discovery framing and test-and-learn activities tovalidatecustomer business and operational assumptions before scaling solutions.

• Partner deeply with engineering to shape platform direction evaluate architectural and operational tradeoffs and prioritize work across features defects resiliency and technical debt.

• Translate complex business and customer problems into well-sequenced product investments with clear value dependencies and measurable outcomes.

• Represent the voice of the customer user and enterprise by combining customer insight market context operational signals and internal stakeholder needs.

• Drive alignment across business technology design and operational partners to deliver high-impact solutions and ensure successful adoption.

• Manage and prioritize the backlog to support iterative delivery while preserving focus on strategic outcomes rather than output alone.

• Author refine test and accept stories as needed to enable effective execution by the product team.

• Communicate product direction tradeoffs progress and outcomes clearly to stakeholders and leadership.

Essential

Skills:

• All applicants must demonstrate they have the legal right to work for employment at Allstate.

• A minimum of4 years of product management experience leading technical products platforms APIs services data products or developer experiences.

• Strong experience in billing payments or adjacent financial platforms preferably within insurance or another highly regulated financial environment.

• Demonstrated ability to partner closely with engineering and architecture teams on systems thinking service design integration patterns data flows reliability and scalability.

• Proven track recordof defining strategy and using metrics to drive prioritization decision-making and measurable outcomes.

• Experience leading discovery and experimentation tovalidateassumptions and improve product direction.

Desirable

Skills:

• Experience with customer facing financial flows where accuracy auditability resiliency and operational excellence are critical.

• Experience using analytics automation or AI/ML in pragmatic product use cases such as anomaly detection operational efficiency explainability or decision support.

• Experience working across multiple teams or products in a complex enterprise platform environment.

Supervisory Responsibilities:

• This role does not have direct people-management responsibilities butenjoys the highest level of ownership and autonomy.

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