Strategic Director Support & Execution Lead

ROLE PURPOSE

Mitie's Fire & Security division is seeking a highly organised and tenacious Strategic Support Manager to work closely with the Director, Client Strategy and Accounts. This is a pivotal role at the heart of the leadership function – keeping the Director focused and on track, driving pace and accountability across the wider team, and ensuring that strategic priorities translate into disciplined, well-executed delivery.

Better places, thriving communities.

ROLE PURPOSE

Mitie's Fire & Security division is seeking a highly organised and tenacious Strategic Support Manager to work closely with the Director, Client Strategy and Accounts. This is a pivotal role at the heart of the leadership function – keeping the Director focused and on track, driving pace and accountability across the wider team, and ensuring that strategic priorities translate into disciplined, well-executed delivery.

This is not a traditional administrative or assistant role. It is suited to a sharp, confident operator who can manage competing priorities, hold senior stakeholders to account on deadlines, and bring structure, rigour and polish to everything from client-facing presentations to internal reporting rhythms.



Key Responsibilities

• Act as the right hand to the Director, Client Strategy and Accounts – managing priorities, correspondence, diary and workload to ensure their time is focused on the highest-value activity.
• Build, own and maintain the rhythm of the business: coordinating meetings, tracking actions, and following up proactively to ensure deadlines and commitments are met across the team.
• Design and produce high-quality slideshows, board packs and client-facing presentations, translating strategic thinking into clear, polished, professional materials.
• Hold colleagues – including senior stakeholders – accountable where actions or deliverables are falling behind schedule, tactfully but firmly keeping people “in check.”
• Support the wider Client Strategy and Accounts team with planning, coordination and organisation, acting as a central point of structure for the function.
• Track key projects, initiatives and client commitments, flagging risks to timelines early and driving resolution.
• Prepare briefing documents, reports and correspondence on behalf of the Director, ensuring accuracy, professionalism and attention to detail at all times.
• Coordinate logistics for key meetings, client engagements and strategic sessions, ensuring seamless delivery on the day.
• Manage sensitive and confidential information with discretion and professionalism.
• Identify opportunities to improve team processes, ways of working and organisational efficiency.

• Proven experience in a strategic support, business support, executive support, PMO or project coordination role, ideally supporting senior leaders or directors.
• Exceptional organisational skills, with the ability to manage multiple priorities, stakeholders and deadlines simultaneously.
• Confidence and tenacity to follow up, chase and hold people to account, including senior colleagues, without losing professionalism.
• Strong PowerPoint skills and the ability to create polished, well-structured presentations from a brief or from raw information.
• Excellent written and verbal communication skills, with high attention to detail and accuracy.
• A proactive, solutions-focused mindset – someone who anticipates needs rather than waiting to be asked.
• Sound judgement and discretion when handling confidential or sensitive information.
• Resilience and composure when managing competing demands in a…