Project Manager, Business Analyst

Product Ownership:
Accessories & Services

• Drive day-to-day execution of our Accessories & Services product line, including extended warranties, from research and range work through to tracking commercial performance
• Bring focus and structure to an area that needs dedicated attention, applying good product practice (categorisation, range modelling, lifecycle planning) to grow it
• Coordinate go-to-market for this line, working with Sales and Marketing on positioning and launch, with pricing and roadmap decisions made jointly with the Head of Product
• A first project: take our parked Extended Warranty initiative (structured, self-serve post-warranty coverage for our ~24k-unit installed base) from concept to a commercially viable launch

• Work with our software developers and data team to identify gaps in our data and help roadmap improvements to close them
• Own monthly reporting end-to-end, adopting automated tooling wherever it reduces manual effort
• Help implement a data-insight-action funnel, working closely with the Head of Product to embed it with Sales and Customer Success on a regular cadence

• Support research into competitor evaluation and likely evolution, technology trends and market trends, including TAM sizing and forecasting
• Support evaluation of opportunities against our new-market/new-technology framework, feeding recommendations into where we grow next
• Help evaluate competitor products and pricing against our own

• Work hands-on with Engineering to shape and write clear product requirements, from early concept through to delivery
• Stay involved across the full lifecycle, not just up-front definition, following products through launch and on to end-of-life
• Support our Programme Management team on cross-functional initiatives where useful, without owning that process

• Support research into developer and partner programme frameworks, working closely with the Head of Product to implement
• Own the incoming customer feedback queue: triage, respond, and attach relevant insights to product initiatives
• Help gather customer feedback and identify candidates for case studies, including support for a future Customer Advisory Board

• Support test & validation activity in partnership with engineering
• Support product lifecycle activity such as end-of-life and discontinuation planning

• Exposure to pricing & monetisation strategy, packaging and tiering decisions
• Exposure to commercial decision-making as we shift from one-off hardware sales toward recurring, subscription-based revenue

• Monthly reporting and analytics run reliably, with automation reducing manual effort over time
• The Accessories & Services line shows steady commercial progress, with new initiatives launched cleanly and tracked against target performance
• Product requirements handed to Engineering are consistently clear enough that build work starts without major rework
• Customer feedback is triaged promptly and visibly feeds into product decisions
• Product judgement keeps growing, shown in the quality of input to pricing and packaging discussions

• Real, hands-on product experience across the product lifecycle: categorisation, range modelling (e.g. good/better/best), new product introduction (NPI) and end-of-life (EOL) planning
• Confidence writing clear Product Requirements (PRDs)
• A financial skillset suited to product work: comfortable with COGS and margins across both transactional (one-off hardware) and recurring/SaaS revenue models
• Strong analytical skills and comfort working with data and spreadsheets
• Excellent written and verbal communication
• H…