Product Manager

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** Product Manager
** Uniware Systems Limited is a division of Vesta Software, an operating group of Constellation Software Inc., and is a UK market leader established in 1993, providing EPoS, Payments and digital solutions across catering, retail and hospitality environments.  We support a broad range of customers including universities, financial institutions, motorway services, professional services organisations and other major businesses across the UK.  

Uniware is entering an important phase in the development of its products and delivery model, including the adoption of AI-DLC across product discovery, definition, construction, testing, documentation and handover.  
** The Position
** Reporting to the
** Business Unit Leader**, this role will take ownership of product direction across Uniware’s software portfolio.  The Product Manager will develop a deep understanding of our customers, users and markets; identify and validate product opportunities; shape product vision, strategy and roadmap; and work across Development, QA, Commercial, Account Management, Support and other teams to ensure we build products that create customer and commercial value.  

The Product Manager will own the product-management lifecycle from
** strategy and opportunity identification through discovery, prioritisation, definition, delivery, launch, measurement and continuous improvement**.  The focus is not simply on managing development requests or maintaining a backlog, but on ensuring Uniware understands the right problems to solve, defines successful outcomes clearly and follows products through to successful customer adoption.  The role will also play a key part in Uniware’s AI-DLC approach, using AI to improve customer discovery, ideation, requirements definition, prototyping and product delivery while retaining clear human ownership of product decisions.

** Job Purpose*
* * Develop and maintain product vision, strategy and roadmap across the Uniware portfolio.
* Develop a strong understanding of customer needs, market opportunities, competitive positioning and product performance.
* Lead structured product discovery with customers and internal stakeholders.
* Identify and prioritise new products, features and product improvements.
* Define clear customer outcomes, requirements, user journeys and acceptance criteria before construction begins.
* Ensure user experience and usability are treated as core product requirements.
* Lead Product participation throughout the AI-DLC process.
* Work collaboratively across the business to ensure delivered solutions remain aligned with agreed product outcomes.
* Support successful launches, Early Adopter activity and wider product adoption.
* Define and monitor appropriate product success measures and use evidence to inform future product decisions.
* Manage the product lifecycle, including opportunities to enhance, consolidate, replace or retire products and features.  
** Job Responsibilities*
* * Gather, analyse and prioritise requirements from customers, prospects and internal stakeholders.
* Facilitate customer interviews, workshops, product walkthroughs, roadshows and structured discovery sessions.
* Identify the underlying customer problem rather than relying solely on requested features.
* Combine qualitative customer research with product usage, support data, commercial feedback, market information and other available evidence.
* Maintain and communicate a clear product roadmap aligned with company strategy and commercial priorities.
* Assess opportunities based on customer value, commercial potential, strategic fit, delivery feasibility, risk and evidence.
* Define product scope, user journeys, requirements, acceptance criteria and measurable success outcomes.
* Lead the…