PMO Analyst; FTC)

About The Role

As the Client Portfolio Officer, you will provide the governance "scaffolding" required for multidisciplinary teams to deliver ing as a strategic pivot between delivery leadership, internal resourcing teams, and the client, you will ensure all contractual obligations, KPIs, and SLAs are met.

As the primary "gatekeeper" of the account, you will manage the pipeline of upcoming demand, draft clear Statements of Work (SoWs), and own the end-to-end onboarding and compliance lifecycle for all team members.

• SoW Drafting: Lead the accurate drafting of all new Statements of Work (SoWs) and Variations, translating client needs into clearly articulated deliverables and milestones.
• Demand Triage: Identify upcoming demand from client conversations and brief the Resourcing Team early with precise candidate profiles and start dates.
• Resourcing Liaison: Serve as the primary interface between the account’s delivery needs and the central resourcing function to ensure a high-quality pipeline of candidates.

• End-to-End Onboarding: Manage and continuously enhance the onboarding process for all new team members, ensuring required equipment, credentials, and access are ready on day one.
• Compliance Gatekeeping: Enforce robust document and version controls across all contract documentation to keep the account continuously audit-ready.
• Obligations Tracking: Maintain a central Contract Obligations Tracker to monitor and report on every deliverable promised in an SoW.

• SLA & KPI Management: Gather and analyze KPI data, monitor performance against SLAs, manage the RAID log, and provide detailed monthly rationale for service reviews.
• Governance Support: Lead the preparation of high-quality materials for project boards, including slide packs, agendas, and tracking actions/decisions through to completion.
• Financial Monitoring: Support the collection of timesheets and expenses to ensure accurate monthly invoicing and track expenditure against contractual caps.

• Demand Coordination: Managing a continuous flow of demand for 100+ delivery roles across a complex portfolio.
• Governance: Orchestrating monthly service reviews and quarterly balanced scorecards.
• Financial Integrity: Tracking actual spend against forecasts, monitoring burn-down rates, and ensuring month-end reporting accuracy.
• Compliance: Ensuring 100% adherence to IR35, security vetting, and contractual obligations.

• Operational Governance: Proven track record of designing and maintaining governance structures for multidisciplinary delivery teams.
• Account Lifecycle Management: Expertise in managing full-lifecycle account operations, from initial demand and SoW drafting to onboarding and compliance.
• High-Volume Coordination: Experience coordinating continuous demand across 100+ delivery roles in complex portfolios.
• Risk & Mitigation: Skilled in identifying operational risks (e.g., scope creep, spend burn exceeding forecasts) and implementing corrective actions to protect contractual integrity.

• Contract Management: Strong understanding of contract principles, SoW drafting, contract variations, and setting measurable milestones.
• Financial Literacy: Proficient in financial reporting, burn-down rate tracking, and invoice accuracy against forecasts.
• Compliance Standards: Familiarity with IR35 regulations and security vetting processes (e.g., BPSS / SC).
• Data & Tooling: Proficient with reporting and automation tools such as Power BI for dashboards, and Jira or PSA systems for demand triage.

• Strategic Bridge-Building: Connects high-level client expectations…