Senior Account Executive

We are looking for an accomplished, highly capable Senior Account Executive to manage the day-to-day delivery, relationship health, and operational scale of a premier global technology partner.

This client operates at lightning speed, expects high precision, and requires absolute operational transparency. Stationed full-time in our Belfast hub, you will oversee an expansive delivery engine: directly guiding roughly 8 Team Leads and driving performance across their broader front line teams. Operating across local desks, remote contributors, and a global "follow-the-sun" model, you will be acting as the cultural anchor who keeps your teams motivated, aligned, and performing at their best.

• Lead the operational rhythm: deliver rigorous daily performance metrics, Weekly Business Reviews (WBRs), and strategic Quarterly Business Reviews (QBRs).
• Translate rapid, shifting priorities into clear, achievable roadmaps while maintaining clear boundaries around team capacity and scope.
• Scaled Leadership & Global Continuity
• Directly coach, lead, and develop - 8 Team Leads, fostering operational excellence and autonomous problem-solving.
• Ensure seamless, continuous service delivery by optimizing handovers and communication between on-site Belfast staff and global, follow-the-sun cohorts.
• Own end-to-end SLA, KPI, and quality targets, diagnosing workflow bottlenecks before they impact client outcomes. Momentum, Resilience & Culture
• Be an energetic, visible presence on the floor in Belfast—setting a tone of high performance, collaboration, and steady composure under pressure.
• Combat attrition in a fast-paced environment through proactive engagement initiatives, recognition rhythms, and clear team advocacy.

• Operational Leadership
  
  Experience:
  
  Proven success leading large, tiered teams (spanning - 8 direct reports and 50+ total indirect headcount) within tech services, customer operations, or managed services.
• Tech-Paced Agility:
  Strong track record navigating rapid product updates, fluid priorities, and enterprise tech stakeholders.
• Global Delivery Savvy:
  Hands-on experience coordinating seamless shift-handovers and operational consistency across follow-the-sun and hybrid teams.
• Metric & Data Fluency:
  Experience in a command of operational reporting tools and workflow tracking platforms
• Composed Leadership:
  Exceptional ability to de-escalate tough situations, communicate clearly with senior stakeholders, and mentor emerging leaders.