Operations Associate

About Snowplow Snowplow is the real-time customer context layer that collects, validates, enriches, and delivers behavioral data for advanced analytics, ML, and AI agent decisioning. Snowplow's event tracking is leveraged across 2M+ websites and applications globally, processing over one trillion events per month.

More than 250 companies, including Experian, Auto Trader, Strava, Condé Nast, and Hello Fresh, rely on Snowplow to build a well-governed, first-party data foundation that powers their customer-facing AI agents, in-session personalization and recommendations, and real-time analytics.

This Opportunity Snowplow's Operations function is run lean and supports a company that has scaled fast. We are hiring an Operations Associate to work across Finance, People and the wider operational side of the business.

This role is deliberately unspecialised. You will not own a single function; you will be the person Operations relies on to get things moving, working directly with the Financial Controller and the People Director, and reporting to the SVP of Finance & Operations. In practice that means a month-end close in the same week as an all-hands deck and a board travel booking.

We are also hiring for how you work, not just what you have done. Snowplow builds behavioral data infrastructure for AI, and we expect the people running our own operations to use AI properly - as the default way you approach a task, not an occasional novelty. If you already work this way, you will get more done here than the role's job title suggests.

This is a first or second role, and it is a genuine route into a career in operations. Over 18 to 24 months you will see how a scaling B2B software company actually runs from the inside, and you will finish with a clear view of which function you want to build a career in. We will support you in studying towards a professional qualification whether that's finance, people operations, general business operations, or something else.

We'd rather back the direction you choose than pick it for you.

What you will own:

Finance Month-end support. Helping prepare the management accounts, checking accounts and budget trackers against Xero for completeness and accuracy, and running simple balance sheet reconciliations and analysis.

The AP inbox and payment cycle. Reviewing the AP inbox and taking the right action on each item, processing transactions in Spendesk and expenses in Deel with the finance team, preparing the draft payment run, and chasing missing receipts and approvals at month-end.

Invoicing and collections. Reviewing the invoicing inboxes and working with the finance team to chase customers for payment.

US healthcare administration. Updating and reconciling the monthly control sheet and drafting the premium allocation journal.

Audit and statutory support. Collating documents for audit queries and proofreading financial statement drafts.

Workplace and coordination

Our workplace. Managing our WeWork spaces day to day, whether that's access, supplies, meeting rooms, vendor contacts, and being the person people ask when something in the office needs sorting.

Socials and company moments. Planning and running team socials and company events, from the logistics to the small details that make people turn up.

Company communications admin. Pulling together all-hands and company update deck, which includes collecting inputs from across the business, keeping the format consistent, and making sure the deck exists before the meeting starts.

Travel. Booking travel for the leadership team team and for board members, including board meeting logistics.

People Onboarding and offboarding coordination. Processing right-to-work checks, drafting contract paperwork, and making sure the admin side runs…