Business Analyst

Company

Description:

Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights.

We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.

Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.

We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.

Find out more at .Trust Payments have an exciting opportunity for a Business Analyst to join our Project Management and Change department.

Location:

Bromley, Bangor, Malta Salary:
Competitive + Benefits How will you make an impact in this role?

We are looking for a driven, detail-oriented Business Analyst to work across all areas of the business — identifying needs, analysing processes, and translating requirements into clear, actionable specifications. You will act as a critical link between business and delivery teams, ensuring requirements are thoroughly documented, understood, and successfully implemented. This role spans business operations, strategic projects, and regulatory mandates, and requires sharp analytical thinking, sound problem-solving ability, and confident communication skills.

What We Expect of You, Day To Day:

Elicit and document business requirements from stakeholders across projects, mandates, and ad hoc change requests

Author user stories and acceptance criteria

Produce functional and non-functional specifications

Complete requirements traceability matrices

Design and document process flows (BPMN, swimlane diagrams, etc.)Conduct As-Is and To-Be analysis to identify gaps and opportunities

Analyse business processes to identify pain points and deliver practical, well-reasoned solutions

Build and present business cases for proposed solutions

Lead engagement between technology and business teams, driving agreement on the best solutions and managing communications across both areas

Conduct data analysis to inform decision-making and prioritisation

Develop and maintain business tools such as ROI calculators to strengthen business case development

Lead meetings and workshops to define project scope and objectives

Build reports and dashboards to track key performance indicators

Ensure compliance with industry standards and best practices

Lead UAT activities, delivering demos and technical guidance to stakeholders

Deliver training on new systems and processes where required

Produce process documentation and training materials that enable business users to build analytical capabilities independently, with BA oversight ensuring quality and consistency

Drive the development of team members through training and mentorship in business analysis techniques and best practices

Qualifications

Commercial experience, ideally within the payments industry or broader banking, financial services, or fintech environment3+ years of experience working as a Business Analyst Strong analytical and problem-solving skills

Proficiency in business analysis tools such as JIRA, Confluence, and Visio Clear, confident communication and stakeholder management skills

Proven ability to engage and influence cross-functional teams

Demonstrated ability to use data to drive recommendations and prioritisation

Experience with both Agile and Waterfall project methodologiesA Business Analysis certification (e.g.…