Business Process Analyst - AI

Our client is currently recruiting for a Business Process Analyst to join their team to work on AI enablement projects within the business operation teams. The Business Process Analyst will work closely with Operational teams to identify where AI can be implemented to help improve processes and efficiencies. The Business Process Analyst will gather requirements and map out existing processes and build uses cases.

This is a hybrid role (2 days onsite/ 3 days remote).

• Translate operational pain points into clearly scoped AI use cases with defined outcomes
• Produce high-quality artefacts including process narratives and functional and non-functional requirements
• Ensure solutions are designed for scalability, maintainability and clear ownership once live
• Prepare governance packs and support proportionate assurance for AI change
• Maintain traceability of use cases, benefits and risks through the AI register
• Define and track measurable benefits ensuring automation delivers real and sustained value

• A background in as either a Business Analyst / Process Analyst on similar
• Worked closely with Business operations teams such as customer service, payment teams or financial crime
• Has worked on AI enablement and process improvement projects
• Experience with AI-enabled initiatives and use case definition
• Excellent stakeholder management skills and ability to communicate complex topics clearly