Reception Manager

At Vacherin, our values are at the heart of everything we do. We are Precise in delivering exceptional food and service, Personal in the way we build genuine relationships and care for others, and Bold in embracing new ideas, creativity and innovation. Together, we create memorable experiences for our clients while supporting each other to grow and succeed. Are you passionate about food, drink and exceptional service?

Would you like to join an award-winning hospitality team and still make it home for dinner? We're looking for a Reception Manager to join our team in London. Salary : £51,000 per annum  discretionary bonus Working Pattern :
Monday - Friday, 40 hours per week, 7:30am - 5:30pm Location :
City of London

Key Responsibilities Lead the day-to-day delivery of a five-star reception and guest experience across a large, high-profile corporate site. Manage, motivate and develop a team of 14, including receptionists, an events coordinator and a deputy manager. Oversee six reception areas across multiple floors, ensuring a consistent and professional service throughout the building. Manage a varied operation covering meet-and-greet services, visitor access passes, meeting room bookings, switchboard calls and executive reception services.

Oversee the executive reception and fine-dining experience, maintaining exceptional standards of presentation and attention to detail. Lead from the front, providing visible support and direction during busy periods and responding quickly to operational challenges. Take ownership of all people-management matters, including performance, absence, lateness, investigations, disciplinary processes, training and development. Support recruitment, onboarding and workforce planning to ensure each reception area is appropriately staffed.

Monitor service performance and prepare detailed monthly reports covering visitor numbers, meetings, switchboard activity, team updates and events. Coordinate pop-up activities and corporate events across the site, ensuring teams are fully briefed and each event runs smoothly. Build strong relationships with the client and internal teams, handling feedback and complaints professionally and finding effective solutions. Ensure the team follows all relevant procedures, including access control, room-booking systems and client service standards.

Create a positive, engaged and high-performing team culture focused on excellent service, professionalism and staff retention. Report to the Head of Customer Experience and support the wider customer experience strategy. Our Ideal Candidate Proven leadership experience within a corporate reception, guest services or workplace experience environment. Experience managing and developing customer-facing teams, ideally within a large-scale operation. Strong understanding of reception services, visitor management, meeting room bookings and client-facing operations.

Confident handling recruitment, training, performance management and employee relations matters. Excellent communication and stakeholder management skills, with a strong focus on service excellence. Experienced in reporting, analysing service performance and managing multiple priorities. Professional, organised and highly presentable, with the confidence to lead from the front.

Experience with in a corporate reception environment is highly desirable. Flexible to support occasional early mornings, evenings and client events when required. What's in it for you? Working with Vacherin has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy. Personal Development and Training opportunities Life assurance scheme Pension scheme Holiday allowance Access to Healthcare Support App…