Senior Business Analyst

Hippo is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions for a diverse range of Public and Private sector clients. We are recruiting for a Senior Business Analyst with expertise in user‑centred design to support our mission. We work at the intersection of strategy, design, and technology to solve complex problems and create lasting value. Our collaborative and agile culture empowers our teams to make a genuine impact.

As a Senior Business Analyst, you will play an important role in making Hippo the best Consultancy out there. You will work as part of a multi‑disciplinary team combining data, design, product, delivery, analysis and engineering to deliver bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident in our abilities, authentic in our approach, and passionate about what we do.

You will act as a Senior Consultant to deliver Business Analysis services to our clients. You will be an expert in business analysis and a leader of people, confident in using different analysis and modelling techniques to clearly identify and articulate both user and business requirements to our diverse range of clients.

Our solutions empower our customers to build and support secure, scalable, and well‑engineered systems beyond traditional boundaries that allow our customers to understand and get the most from their data and digital services. The Senior Business Analyst will be a key player and leader in this.

• Work with designers to create and test early versions of products, making sure they solve user problems.
• Lead on the creation of visual maps like user journeys and process flows to understand the current landscape and provide clear, actionable recommendations for improvement.
• Translate user research findings into actionable user stories with clear acceptance criteria.
• Lead workshops and collaborative sessions with teams and clients to align on goals and solutions.
• Build strong, lasting relationships with stakeholders and support them in developing their knowledge of user‑centred design best practice.
• Collaborate with Product Owners and Delivery Managers to establish and manage a prioritised backlog.
• Identify and apply the best Agile processes for projects, measuring outcomes effectively.
• Coach and mentor colleagues and actively shape Hippo’s BA community of practice.

• Expertise in business analysis within a user‑centred design environment.
• Proven ability to work well with designers, influence research planning, and question research methods.
• Familiarity with service design standards, such as the Government Digital Service (GDS) standards or equivalents.
• Experience in gathering requirements using various methods and choosing the most appropriate one for the project.
• Ability to analyse data from different sources, including website analytics and research findings, to help others make decisions.
• Experience planning, running, and adjusting Agile ways of working for projects.

• Experience managing work by focusing on client needs and writing clear proposals.
• Ability to help set project goals and ensure all work contributes to achieving them.
• Track record of contributing to professional groups and offering feedback to others.

Alongside working with some of the most talented people out there and on‑top of a competitive salary, which we’re transparent about from the outset, you can also expect a range of benefits:

• Contributory Pension Scheme (Hippo 6% & Employee 2%)
• 25 Days Holiday plus UK Public Holidays
• Perkbox access for a wide range of discounts
• Critical illness cover
• Life…