Process Design Consultant

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These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

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A Process Design Consultant I is accountable for the design, development/improvement, and deployment of processes and procedures in support of objectives within a single, or across multiple, line(s) of business. This role is responsible for leading projects to a successful deployment to address long-term strategic goals. This role ensures full integration of new solutions into existing processes to ensure continuity and consistency.

This role will be responsible for developing/managing low-medium complexity project plans. Depending on the initiative, a Process Design Consultant I may be responsible for the end-to-end management of a project or may serve as one stakeholder in a broader initiative led by a dedicated project lead, with responsibilities dictated by the needs of the work.

A Process Design Consultant I is accountable for the successful outcome of their deployed initiatives. This can be measured through a breakthrough in productivity, customer/associate satisfaction, risk mitigation/process improvements, or other predefined measures of success.

A Process Design Consultant I works closely with Business Controls, Risk, Subject Matter Experts, and other line-of-business (LOB) stakeholders to drive successful outcomes of initiatives. This role is responsible for ensuring solutions designed are in line with business objectives and the line-of-business risk culture. A Process Design Consultant I will work with project partners to identify risks and mitigations, and ensure project complies with both the line-of-business and Enterprise Change Management governance, processes, and routines.

This position will primarily support processes in the Consumer Lending organization, but may support other products or processes, as needed.

• Critically analyze existing processes to design and implement improvements – these may include complex solutions designed to resolve issues, implement controls, and improve efficiency and effectiveness for the front line unit.
• Analyze, build requirements, and implement highly complex technology-based projects.
• Design and manage the deployment of initiatives to meet evolving compliance and risk policy requirements

• Strong Process Design and Project Management Background or comparable LOB experience
• Demonstrated success working in matrix organization
• Proficient in problem analysis and solution design
• Strong analytical and problem solving skills
• Strong process analytic ability
• Strong presentation skills
• Good business judgment for risk/reward trade offs
• Executive presence and ability to lead meetings, including meetings with executive participants
• Ability to influence senior leadership

• Consumer Lending front line unit or control function experience (CVL or Home Loans)
• Issues Management experience

• Active Listening
• Data Collection and Entry
• Process Mapping
• Project Management
• Reporting
• Continuous Improvement
• Critical Thinking
• Data…