Membership Manager

To manage and develop the Society's membership activity, supporting membership growth, retention and engagement and ensuring members receive a consistent experience throughout their relationship with the Society.

The Membership Manager will manage the member journey from joining and onboarding through to engagement, renewal and retention. The role will use member data, insight and feedback to identify opportunities to increase engagement, demonstrate the value of membership and improve the member experience.

The Membership Manager will also oversee membership processes, policies and procedures, ensuring they are managed in accordance with the Society's constitution and governance requirements. The role will include responsibility for data protection compliance, acting as the Society's Data Protection Officer (DPO).

The role will work closely with colleagues across the Society to ensure members are connected with relevant benefits, services and opportunities.

• Manage membership recruitment, retention and engagement activity across key membership categories.
• Deliver initiatives and campaigns to attract new members and retain existing members.
• Monitor membership recruitment, renewals, lapsing and retention, identifying trends and recommending actions.
• Develop targeted activity to re-engage members at risk of lapsing and encourage lapsed members to rejoin.
• Support the growth of individual, student and corporate membership.
• Work with Marketing to develop campaigns that communicate the value of membership to prospective and existing members.
• Monitor progress against agreed membership targets and provide regular performance updates.
• Identify opportunities to increase membership conversion and retention.

• Manage and continually improve the member journey from joining and onboarding through to renewal.
• Develop onboarding programmes that encourage new members to engage with the Society and understand the benefits available to them.
• Develop targeted member communications based on membership type, career stage, interests and engagement.
• Identify opportunities to increase participation in events, training, professional development, networks, publications and other member benefits.
• Develop initiatives to support members at key stages of their membership journey.
• Work with colleagues to ensure members receive a consistent experience across the Society.
• Gather member feedback and use insight to recommend improvements to services and communications.

• Manage the effective use of the CRM for membership activity.
• Maintain membership data quality and support colleagues in following agreed CRM processes.
• Develop audience segmentation to enable targeted and personalised member communications.
• Develop automated member journeys and communications where appropriate.
• Analyse member behaviour and engagement to identify trends, risks and opportunities.
• Produce dashboards and reports covering membership growth, retention, engagement and renewal.
• Use data to identify members who may be at risk of lapsing and develop appropriate interventions.
• Ensure membership data is managed in accordance with GDPR and data governance requirements

• Ensure membership processes and procedures comply with the Society's constitution, membership rules and governance requirements.
• Maintain and improve membership policies, procedures and administrative processes to ensure consistency, efficiency and compliance.
• Oversee the application of membership eligibility criteria, categories, admissions, renewals and resignations in accordance with the Society's governing documents.
• Act as the Society's Data Protection Officer (DPO), overseeing compliance with UK GDPR and data protection legislation, providing advice to colleagues and supporting the management of data protection risks.
• Ensure membership records, data handling and communication preferences are managed in accordance with data protection requirements.
• Identify opportunities to streamline membership administration and improve processes through the CRM.
• Support the preparation of membership information and reports for the Society's committees, General Council and Board as required.

• Work with Marketing to plan and deliver communications supporting recruitment, engagement and retention.
• Develop targeted membership communications for different audiences and stages of…