Operations & Data Manager

Fully remote (UK-based, with the right to work in the UK) | £45,000-£55,000 DOE + up to 10% performance bonus | Full-time

You'll build the operations that let Augmentum scale. That means the systems and processes that spot slippage early, protect the margin on every account, and make sure what we sell is what we deliver, so we can grow the team and the client list without costs and complexity growing at the same rate. We've worked with Lululemon, Starface, Huel and AG1, and our clients range from 7 to 9 figures in revenue.

Augmentum is a premium influencer marketing agency helping D2C brands scale profitably through influencer, creator and affiliate marketing. We're a fully remote team of 30 across six delivery pods, and growing fast. Our Campaign Managers run brilliant campaigns and own how they perform. What we need now is someone who owns the operating system around them: the handover from signed deal to live campaign, the early-warning signals on every account, the profitability of each client, and the data it all runs on.

You'll work with delivery, not in it.

This is an Operations Manager role with a clear path to Head of Operations. We're not hiring the finished article. We're hiring someone sharp with numbers who wants to build an agency's operations from the inside and grow into leading them.

You report directly to the founder and work as his right hand. That means you'll see the deeper workings of an agency that most people never get near: margins by client, capacity across every pod, why accounts churn, why they stay, and how decisions get made at the top.

Being his right hand means taking operational decisions off his desk, not adding to it. You'll own a growing share of how the agency runs, and you'll bring him recommendations, not problems.

Every week you'll be in the room for the decisions that shape the business, and you'll learn how a founder thinks about growth, people and profit. If you want to become a Head of Operations, there's no faster way to learn it.

You'll sit across every client account and all six delivery pods, with a working relationship with the Campaign Manager in each one. This isn't a client-facing role, and you won't run campaigns. Our Campaign Managers own the client relationship and the results. You own the systems, processes and oversight that help them deliver. You own six things:

• Sales to delivery handover. The gap between what a client expects and what we deliver is our biggest churn risk, and you close it. When a client signs, you make sure the plan, targets and resourcing match what was sold, the Campaign Manager's plan is signed off before launch, and the first weeks run without surprises.
• The campaign health system. Campaign Managers own whether their campaigns hit target. You own the system that tells everyone early when they won't: our RAG framework, the early-warning signals and the amber-to-green process. When a campaign turns amber or red, you make sure the Campaign Manager has a clear recovery plan and that it gets followed through.
• Client profitability and scope. You know what every account costs us to service against what it pays. You spot scope creep early, find the accounts being quietly over-serviced, and work out which client types eat more hours than they pay for. When an account is costing more than it should, you bring the fix: a tighter way of working, a scope conversation for the Growth Director, or a change to how we resource it.
• Capacity and utilisation. You project team capacity weeks ahead. Our dashboard compares projected hours against actual hours tracked in Toggl, and projected margin against actual margin. You spot where they drift, find out why, and fix it, whether that's someone under on a campaign or a pod that's overstretched. You tell us when we need to hire before it becomes urgent.
• Data integrity and reporting. Our forecasts are only as good as the data behind them, so you own the accuracy of what's in Asana, Toggl and our dashboards. You set the standard for how time is tracked and work is logged, check it's being met, and challenge anyone who falls short, at any level, founders included. Then you turn the numbers into clear, actionable reporting for the founder: where time is leaking, which accounts are drifting and which pods need support.
• Operations that scale. You audit how we work, find the processes that won't survive us doubling in size, and redesign them so growth doesn't bring the same growth in cost and…