Passenger Service Agent

Join to apply for the Passenger Service Agent - Belfast role at and Jet2holidays
.

As a member of our Ground Operations Team at Belfast Airport as a Passenger Service Agent, you will play a crucial role in ensuring a smooth and enjoyable experience for our customers at the airport.

• Create Memories:
  Provide our famous friendly customer service from when customers arrive at the airport until they board their flight.
• Be Present:
  Oversee the service of our third‑party partner while checking in customers, issuing boarding passes, and verifying travel documents.
• Take Responsibility:
  Follow all safety and security procedures and adhere to processes to ensure flights depart safely and on time.
• Work as One Team:
  Support colleagues, third‑party partners and customers during disruption and delays, solve problems proactively, and communicate clearly and professionally at all times.

• Passionate about delivering outstanding customer service.
• Stay calm and focused under pressure in a fast‑paced environment and during times of disruption.
• Adaptable, self‑motivated and enjoy working as part of a team.
• Demonstrate initiative and accountability.

This is a physically demanding role, as you will be required to support our fast‑paced operation and will always be on the go.

• Hourly rate of £12.53, plus an additional £3.13 per hour for unsociable hours (between 11:00 pm – 04:59 am).
• Free car parking at the airport and access to rest areas to relax during breaks.
• 34 days holiday entitlement per annum (pro rata for part‑time hours).
• Friend referral scheme (£250 for successful referrals).
• Life assurance and pension scheme.
• Colleague discounts on Jet2holidays and  holidays and flights.
• Annual pay review, paid training course, our famous red uniform and much more!

• 20‑hour‑per‑week contracts available on a fixed‑term basis until November 2026.
• Rostered shifts: including early starts, late finishes, weekends, and bank holidays to support our operation. You will work a maximum of 4 shifts in a row, followed by 2 rest days.
• Rosters are provided 4 weeks in advance.

Only one application is permitted for the same role, so apply only for the airport you wish to work at.

At  & Jet2holidays, we believe in creating memories for our customers and offering a rewarding career for our colleagues. Apply today to become part of our award‑winning team!