Customer Service Advisor Italian

Social Support Game-changer

Location:

Belfast VR Hub, Belfast, Northern Ireland (BT1 3NR
)

Pay: £27,019.20 per year

Work Hours:

5 days per week, 6am-7pm; fully flexible during these hours.

Our Social Support Game-changers will be immersed in virtual reality worlds, aiming to enhance seamless VR experiences. This full-time position will be permanently site‑based at our Belfast VR Hub.

• Provide a ‘white glove’ experience via phone, online forums, social media platforms and product review platforms.
• Own and resolve customer issues using the tools and resources provided.
• Deliver engaging assistance, supporting customers at all experience levels.
• Provide professional responses to user comments and questions; resolve problems and issues.
• Be an ambassador of the Client and their products, embracing culture and tone of voice in every social interaction.
• Identify opportunities to reduce customer effort and drive user satisfaction.
• Identify and understand customer pain‑points at the earliest opportunity.
• Monitor forum channels, review and identify issues or concerns, and escalating/action situations as appropriate.
• Actively contribute to a knowledge base of resolution.
• Provide engagement activity support and overall community management services.
• Continuously monitor activity and interpret posts correctly, ensuring responses are tailored according to the client and their products’ brand personality, answering all questions fully and accurately.
• Create and promote engaging responses that encourage participation.
• Develop user‑generated content to help the online community achieve its goals.

• Professional experience or in‑depth understanding of social media support.
• Fluent in English and Italian (C1 CEFR level).
• Availability to work 5 days per week between 6am-7pm.
• Typing speed 55 WPM with 95% accuracy.
• Experience or interest in virtual reality gaming is desirable.

• Discount on car and home insurance with AXA.
• 28 days paid holidays.
• Refer a friend incentive.
• Employee Assist Program – free support and resources.
• Wrkitplatform – access to lifestyle savings, free online courses and wellbeing resources.
• PUREGYM discount & 0% joining fee.
• Free healthcare cover for you and your dependants with pension (after one year).
• UNUM Dental cover – comprehensive coverage for dental care of you and your dependants.
• Employee Stock Purchase Plan (ESPP) – allows you to buy Concentrix stock (CNXC).

This full‑time position offers an opportunity to expand your career and experience cutting‑edge technologies, plus the support you’ll need to succeed.

Concentrix is an equal opportunity employer. We’re proud to be united as one team, one company, globally. We are committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All recruitment practices are based on business needs, job requirements and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability or any other classification protected by applicable national laws.

Only applicants who are legally authorized to work in the UK will be considered for this position.