GAP One Mobile Customer HSC - Midlands

Job Summary

As the first point of contact at our customer sites, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business success, building strong customer relationships and ensuring we meet their hire needs.

• Process all hire desk administration, including customer and supplier queries
• Ensure sufficient stock levels to meet customer demand and maximise sales opportunities
• Load‑check vehicles and work effectively with the depot team of drivers and fitters
• Resolve customer complaints and supplier issues efficiently

• Previous experience in a high‑volume hire desk role is essential
• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention to detail
• Proficient IT skills with working knowledge of MS Office, including Outlook and Excel
• Strong team player with the ability to work independently and take initiative
• Full driving licence
• Plant & tool hire background would be great, but a passion for customer service and a drive to learn will allow us to support you

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We are looking to recruit the best talent in the industry to help us grow even further.

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays, with option to buy up to 5 additional days
• Contributory pension scheme
• Employee welfare fund (company‑funded social events)
• Health & wellness:
  Well‑being hub, employee assistance helpline, annual flu jab

If you fit the profile and are up for the challenge, upload your CV and complete our short application form. We will take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER