Sr. Associate, Studio

YOU DAILY IMPACT AT PELOTON

• Provide exceptional levels of customer service to members and guests
• Respond to any email or in person queries with a professional and friendly demeanor
• Effectively book, cancel and reschedule live productions for members through Team Up, our reservation system, assisting them with any account related issues
• Liaise with programming to assist with and communicate, class changes or cancellations, including refunds
• Perform check in duties prior to live production, ensuring members and guests are aware of and adhering to studio rules, waivers and terms and conditions
• Assist in post class meet & greets; taking, uploading and sending photos to guests and members
• Become proficient in all systems across our reservation system, email provider, sms, g-suite, slack
• Perform any miscellaneous administrative tasks, including studio logs, trackers, etc.
• Act as a main point of reference for members who need additional or general assistance throughout the studio- be an expert in the studio and production experience
• Ensure the energy of the studio experience is optimal, supporting the wider production teams with audience placement and participation
• Manage the group booking process from start to finish, by working with the programming team to co-ordinate any community or member groups. This includes but is not limited to; finalising group admin fees, waivers, docusigns, and class enrollment ahead of general public release
• Assisting with corporate group booking arrangements
• Act as a group host for any community, member and corporate group bookings, being ever-present and available to help with questions and direction
• Serve as a confident public speaker and MC for on-site events, effectively leading presentations and managing members during events. You will act as the 'voice of the studio,' delivering clear communications and maintaining a structured, welcoming environment during high-traffic events ensuring a safe, high-energy, and premium experience for all attendees
• Provide behind the scenes tours for VIPS, prospective clients and key stakeholders, whilst supporting the wider studio team with member tours on member days
• Have the highest level of brand and product knowledge, along with full awareness of upcoming events, activations and promotions
• Help build surprise and delight moments for members and guests before, during, and post member visits with the help of fellow studio departments- including but not limited to birthday celebrations, milestones and anniversaries
• Be flexible to support in any additional studio activations or duties outside of our member class offering, including but not limited to event support, group and corporate bookings
• Think creatively about ways to improve the Peloton experience for our members every day in-studio and solve problems, share ideas, and implement with leadership
• Be an integral part of the overall live studio experience
• Project management assignments and responsibilities

• 2+ years of work experience in the customer service/hospitality industry
• Concierge, health, fitness experience is a plus
• Must be reliable, professional, energetic, friendly, and computer literate
• Must be friendly and outgoing
• Ability to effectively communicate in person, via email, and via phone
• Must have a friendly and professional phone and email etiquette
• Must have excellent communication skills
• Able to prioritize and multi-task within a fast-paced environment
• Must be willing to initiate tasks and perform duties without direction
• Must have outstanding customer service and problem-solving skills
• Must have a positive, can-do mentality
• Ability to work in a fast-paced environment
• Ability to work a flexible schedule that includes weekends, holidays, early morning (8AM) and late evening (10PM), adapting to meet the needs of the business

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria.

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Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed,…