Host, Customer Service​/HelpDesk, Customer Service Rep

Portico is defined by our unique culture – One that rewards hard work and dedication, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of many different people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in their careers.

We have an exciting opportunity for a customer services expert to join our fantastic team as a Welcome Host (Colleague Support Host).

Colleague Support is the go-to team for assisting with the day to day needs of our clients, delivering an exceptional working environment and a 5
* Visitor experience.
The Colleague Support Host covers:

• Main Reception/Front Desk
• Executive Client Meeting Suite & Internal Meeting Rooms
• Back of House (floor management to support the Property Services Team)
• AV & Technology Support (inc. basic AV knowledge)
• Events & Hosting (ad hoc overtime required, guest registration & support).

Core to your role will be the ability to form strong relationships with our client and colleagues. You will work directly with the wider WSH team & Property Services Team, exposed to many aspects of facilities management and looking after the day-to-day smooth running of our client's flagship office.

Shifts:

37.5 hours per week, Monday - Friday, Shifts between 8am - 5pm
Salary: £25,857 per annum

Please note that this is a 5-month maternity leave cover contract.

The ideal candidate will have excellent communication skills and exceptional attention to detail. They will be proactive, flexible and have a can-do attitude. The successful candidate must be able to engage with others to create rapport and be able to handle multiple requests simultaneously.

Previous experience in a customer service role or front of house role is essential.

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.