Guest Relations Complaints Specialist; Hybrid
Job in
Belfast, County Antrim, BT1, Northern Ireland, UK
Listed on 2026-02-20
Listing for:
Carnival Corporation & plc
Full Time
position Listed on 2026-02-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Mgr./ CSM, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
A leading cruise line company in the United Kingdom is seeking a Guest Relations Complaints Specialist to manage customer complaints and ensure high-quality service throughout the guest journey. This full-time role involves responding to complaints, supporting customer retention, and providing solutions while influencing guest satisfaction. Successful candidates will possess strong customer service experience, a confident telephone manner, and a proactive problem-solving attitude.
Join us to be part of a team dedicated to creating unforgettable holiday happiness.
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