Housing Advisor

Housing Advisor - Northern Ireland Housing Executive - Belfast

Join the team at the Northern Ireland Housing Executive in Belfast as a Housing Advisor and play a key role in assessing customers' circumstances and needs, working with relevant internal departments and agencies to provide good quality housing solutions.

About the role:

• £16.90 per hour
• Monday to Friday (9.00 am - 5.00 pm)
• 37 hours per week,
• Holidays: 35 days pro rata
• Duration:
  Temporary, ongoing

What you'll be doing in this role:

• Provide housing advice and assistance to people, who often have complex needs or are facing difficult circumstances, with a focus on preventing homelessness.
• Undertake comprehensive investigations and make robust legal decisions and fulfil duties under the Housing Order (NI) 1988 (as amended).
• Arrange emergency accommodation, ensuring that any temporary accommodation that may be required under a full homelessness duty is provided.
• Take a case management approach to customer's need, keeping and maintaining detailed and accurate records of action taken in each case.
• Actively seek ways to ensure customers are tenancy ready when appropriate through engagement with other agencies, landlords etc.

Criteria:

• Hold a degree or equivalent and a minimum of 1 years relevant experience in a customer support environment
• OR Hold a BTEC Higher Cert/Diploma qualification in Housing and a minimum of 1 years relevant experience in a customer support environment
• OR Hold a BTEC Higher Cert/Diploma or equivalent and a minimum of 2 years relevant experience in a customer support environment
• OR Can demonstrate equivalent continuing professional development or experiential learning and at least 3 years relevant experience in a customer support environment.
• A full current driving licence and access to a form of transport.
• As part of the reference checking and vetting process for this position you will be requested to undertake a Basic Access
  
  NI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position.

Riada Resourcing is an equal opportunities employer.