Customer Service Advisor - Natwest​/Ulsterbank

Customer Service Advisor - Natwest/Ulsterbank Belfast

Tie Talent Dundonald, Northern Ireland, United Kingdom

Looking for a permanent, rewarding role in Belfast City Centre that fits around your life and saves you money? We're hiring Financial Services Contact Centre Agents to join our supportive, fast paced customer service team.

• Salary: £26,200 annual
• Location:
  
  Natwest, Belfast City Centre
• Start date:
  
  Various through Aug/Sept 2025
• Shifts:
  
  Full time, 40 hours per week, between 07:00 and 23:00
• Probity requirements:
  Credit, Criminal, Sanctions and Fraud checks; must evidence last 2 years employment history and last 5 years address history

• At first point of contact, provide outstanding customer service and help the organisation to achieve its goals
• Educate customers on the different ways to bank and support them in choosing the right service options
• Accurately and compliantly complete processes and procedures, delivering a seamless and positive customer experience
• Take actions to deliver good customer outcomes, reviewing and mitigating gaps to ensure satisfactory service
• Conduct financial reviews with customers and provide accurate information to help them make informed decisions
• Manage diaries and balance proactive conversations with planned customer meetings
• Maintain relationships with colleagues and resolve complaints promptly to restore customer trust

• Deliver excellent service with the customer’s needs and financial goals in mind
• Educate customers on banking options and assist in selecting the best ones
• Complete processes accurately and compliantly to provide a seamless experience

• Experience in a customer service environment with relationship management
• Strong organisational and time management skills to meet performance measures
• Excellent verbal and written communication
• Experience in a regulatory environment
• Good technology skills with Microsoft Office
• Customer-focused attitude

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand – Savings Discounts / Wellbeing resources / Financial, Legal and Mental Health support
• Cycle to Work, Eyecare, Holiday Purchase Scheme, Pension
• Refer-A-Friend rewards;
  Wellbeing webinars;
  Employee experience support

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