Customer Service Advisor - Natwest​/Ulsterbank

Overview

Customer Service Advisor - Natwest/Ulster bank Belfast

Location:

Belfast City Centre, Northern Ireland, United Kingdom

3 weeks ago Be among the first 25 applicants

• Salary: £26,200 annual salary
• Location:
  
  Natwest Belfast City Centre
• Shifts:
  
  Full time — 40 hours per week
• Hours:
  
  07:00 to 23:00
• Start date:
  
  Various through Aug/Sept 2025
• Probity requirements:
  Credit, Criminal, Sanctions and Fraud checks; evidence of last 2 years employment history and last 5 years address history

• Perks at Work – Savings Discounts / Free Online Classes
• Help@Hand – Savings Discounts / Podcast / Wellbeing Resources / Webinars / Access to GP’s, Mental Health Support, Financial Advice, Legal Advice
• Critical Illness – up to £10,000
• Cycle to Work Scheme
• Eye care support voucher
• Holiday Purchase Scheme
• Length of Service Awards
• Workplace Pension
• Monthly Inspire Awards – For the best of the best
• Refer-A-Friend earns up to £1,200
• Monthly Wellbeing Webinars
• Dedicated Employee Experience Progress – Here to support TP journey

• Provide a proactive and reactive service to help customers meet their financial arrangements in line with their goals
• Gain tools and training via company lead Training and Grad Bay
• Deliver outstanding customer service at first point of contact to support organisational goals
• Educate customers on the different ways to bank and help them choose appropriate service options
• Complete processes and procedures accurately and compliantly, ensuring a seamless customer experience
• Take appropriate actions to deliver good customer outcomes, reviewing gaps and mitigating where needed

• Conduct financial reviews with customers and provide accurate information to help them decide on financial products and services
• Manage your diary and balance proactive conversations with planned customer meetings
• Support the bank’s way of working to help as many customers as possible
• Maintain relationships with colleagues to support customers and align with wider business aims
• Resolve complaints and errors quickly and restore customer trust
• Ensure each customer interaction leaves them satisfied that their needs were met

• Experience in a customer service environment with relationship management
• Strong organisational and time management skills aligned to performance measures
• Excellent verbal and written communication skills
• Experience in a regulatory environment
• Good technology skills with the ability to use Microsoft Office
• A customer-focused attitude

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Note:

Only candidates who meet specific language proficiency scores will be able to proceed on this campaign. If you pass the assessment but do not meet the language requirement, we will endeavour to find other suitable roles, but this may not be possible. We reserve the right to reject your application.

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