Customer Service

Customer Service – Digital Streaming Platform

Location:

Belfast (City Centre, on-site)

Hours:

Full-time, 40 hours per week

Pay: £25,480 annually (paid fortnightly) + 20% uplift for unsociable hours

Customer Service

This is a brand new streaming platform role launching in the UK.

You’ll be part of the first wave, helping shape how customers are supported from day one. New teams. New processes. Proper opportunity to get in early.

And this isn’t just supporting the product — you’ll be encouraged to use it, know it, and represent it.

Brand ambassador element (the fun bit):
Customer Service

To do the job properly, you’ll be given full access to the streaming platform so you can genuinely understand what customers are using.

• Your own full streaming package to watch at home
• Access to content on‑site
• Breakout areas where you can watch during breaks with colleagues

The idea is simple: the better you know the platform, the better the support you give. You’re not reading from a script — you’re talking from real experience.

You’ll be supporting customers of a major global streaming service, handling queries across phone and social channels.

It’s not about hard sales. It’s about:

• Helping people get the most from the platform
• Fixing issues when something isn’t working
• Explaining features clearly and confidently
• Turning frustration into clear solutions

• Account access and logins
• Subscriptions and billing
• App and device troubleshooting
• General platform support

You don’t need to be a tech expert — but you’re probably someone who:

• Uses streaming services regularly
• Enjoys discovering new shows or features
• Is comfortable with apps, settings, and devices
• Can explain things simply without jargon

Customer service experience helps (contact centre ideal), but attitude and communication matter most.

• Confident communicator (happy speaking to customers all day)
• Calm, patient, and naturally helpful
• Comfortable using multiple systems
• Reliable, punctual, and attendance‑focused
• Flexible to work shifts between 8am and midnight

40 hours per week

Rotational shifts between 8am‑12am

1 hour unpaid break per shift

Initial training is Monday‑Friday (daytime)

Role is fully on‑site, Belfast city centre

• £25,480 annually
• 20% uplift for unsociable hours
• Fortnightly pay
• 28 days paid holiday
• Full access to the streaming platform
• Modern site with breakout areas and social spaces
• Strong training and clear progression as the campaign grows

We’ll start with a quick, informal conversation — no pressure, just a chance to talk the role through properly and see if it’s a fit.

Apply now